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Custom component with library-translate not working

Hello everyone, I don't know if this post is in the right forum, but we are currently facing an issue while developing a custom component and using the "library-translate" package (in 19.1.0). We are using it following the documentation in Zurich ; h...

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Creating Notification (notification bell) to notify user they were mentioned in work not

I want to create a notification in the platform so the notification bell shows when someone has mentioned someone using the @ in the work notes of an Incident. I've created the Notification. I selected the live_notification table and identify the Use...

Question

SOLVED: Workaround for "Edit ..." buttons on Related Lists of Workspaces

Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...

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Is there a way to group monthly view counts of Knowledge by kb_category?

Is there a way to group monthly view counts of Knowledge by kb_category? As the kb_knowledge table records cumulative view counts,I believe it's not feasible to perform monthly aggregation.

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Transform Map issue

Hello All,I have created a transform map for group table created the name field as coelesce and also transformed it it successfully created records everything is fine leaving one thing.there is a type field which is a list collector in sys_user_group...

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I want to check the setting value of the flow action

As mentioned in the article below, an error is occurring with a flow action.It seems there's a bug with the display value, but the actual operation is normal.Is there a way to check the value set in a flow action?Which record in which table should I ...

Question

Option to group by "Ordered date" for Pivot Table in Platform Analytics Workspace

Hi,Is there a way to group by the date in pivot table in Platform Analytics Workspace?It can be done via Excel like I shown in the attachment, but I am struggling to make it work in Platform Analytics Workspace.My requirement is to make it group by m...

Question

Widget "My Request" in Service Portal for Watch list

Hi All, Can someone help me how can I achieve this?To summarize my request, what they want is use the watchlist functionality in portal view so that the users without access on our backend can view it using the portal.Then there's this request tab or...

Question

How to Rename the "Activities" / "Audit Trail" title to display "System" instead of the username.

How to Rename the "Activities" / "Audit Trail" title to display "System" instead of the username. Thanks

Question

Resolved! SubFlow on Server side Script

Is it possible to call subflow/flow from Server side script?

Question

Auto Populate short description and description fields of a problem task from Template

Hi Everyone, I have a requirement to Auto populate Short description and Description fields of a Problem Task whose type is Risk Accepted (Like Root Cause Analysis) from a pre-defined template. I tried using Business and Client script + script includ...

Question

Resolved! Work notes field popup window

Hello, We recently enabled NowAssist for Incident Summarization and Close Notes. We're noticing that every time you go to assign a ticket or even reassign a ticket, you get a popup window that shows the Assignment Group, Assigned To and Work Notes fi...

Question

Scheduled job not picking up relevant records based on one small change to the filter.

Hi, I was recently assigned to change the fitler criteria of a scheduled job. The filter was basically to look into table 1 and pick all the records which start with lbg- and put them into another table if they had been updated in the last 2 days, th...

Question

OAuth 2.0 with Inbound REST

What is OAuth: OAuth (Open Authorization) is an open-standard for token-based authentication and authorization on the Internet..OAuth Authorization Framework is available on IETF (RFC6749)OAuth 2.0 is the latest version for OAuth.OAuth 2.0 allows use...

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Scripting and Coding

AI Search is in requested state for more than a month

I tried to enable the AI Search in my PDI around a month before, but the status is still showing as 'Requested'. Can anyone provide the next steps for this issue?

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