ServiceNow Community

Is it possible to make "Group By" column darker in ServiceNow lists?

Hi there, I have observed that 'Group by' column is darker in my PDI than my temp. instance. Could you please let me know how I can make it more darker as shown in below SS from PDI. Current: --> Want to make it more darker as below: Thanks!

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Resolved! Can't change user role to admin for my PDI

Hello SN community, I have requested a PDI to practice, the "Change User Role" is dimmed as per screenshot, I have tried to reset and wipe my instance a lot with no clue, I have also released the instance but the issue persisted. KFYA

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When is the deprecation date for Legacy Workflow Engine?

Hi Team, As we know the legacy workflow editor has entered the maintenance state from last couple of years. Can anyone confirm the deprecation of workflow editor in Australia version?if Yes, in that case is it required to migrate the legacy workflows...

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What option can be used to record ID card issued or returned to/by user

Currently Security Incident under Security Incident Response module is used to raise an id card issued or returned by Security Guard . But this is actually not an incident. So want to know what all options can be used to record ID card issued or retu...

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Error while uploading file on virtual agent

Hi,I am facing an issue while I am uploading a file on a virtual agent it shows me this error "We couldn't process your file at this time. Please try uploading again."and again ask me to upload a fileIf anyone knows please help!

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Warning: There are no active entries in the Schedule for the 24*& schedule

I have created one sla and choose the schedule as 248& schedule which is available OOB but when i saved this sla i am seeing one error message above Will my sla work 24*7 or i need to fix something.@Ankur Bawiskar any suggestions?

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Scrum burndown charts

I am managing an Agile project using service now. I would like to know how the burn down charts are getting updated in service now. We update the status of each story depending on the progress daily from ready to in progress, ready for testing. But t...

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Agile Development

Update set not possible to change state to Complete

Hello everyone, Did anyone faced an issue to Complete update set? After plugin installations, I got an error "Error MessageScan cannot proceed because required properties are not configured. Please set all mandatory properties before running the scan...

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g_form.setMandatory in client script is not working on the workspace but working in native view.

g_form.setMandatory in client script is not working on the workspace but working in normal view. OnChange Client script OnChange Field Name : Account function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newVa...

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How to add a New tab in the cmdb workspace?

I need to create a new tab in the CMDB Workspace to provide a consolidated and organized view of key CMDB health and governance indicators. Can somebody tell me how to do it?CMDB Indicators DashboardThe dashboard includes the following indicators:CI ...

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Need to add a measurement of time all tasks and request that starts and ends with pending vendor

Need to determine a method to add a measurement of time all SCTASKs and enhancement request that starts and ends when State is set to Pending Vendor, then moved out of Pending Vendor state.We may need to add a hidden SLA to measure this, or determine...

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Resolved! Remove prices on Service Catalog

Hi, how do I remove prices on the service catalog so that they don't show when buying

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How to Create INC or REQ based on user selection

Hi All,I have a requirement to create INC or REQ based on the user selection on the form from the service portal.for example there is field on the form called "Type" having 1) INC 2) REQ options.1)if user select INC , incident should create instead ...

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Resolved! ATF in Scoped App – Unable to see sys_choice dropdown values for Catalog Item variable (shows None)

Hello Community, I am facing an issue while working with ATF in a scoped application for a Catalog Item. I have a Catalog Item variable which is a dependent dropdown field.The dropdown options are coming from the sys_choice table. Issue details: On t...

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About Summarization Using Now Assist

Hello, I want to use Now Assist to summarize cases.So I cloned the OOTB "Case summarization" skill and configured it to output using my intended template. When a customer asks a question in an activity, I want that question to be output in the summar...

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