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Performance Analytics Report

I want to create a report for a person named ABC. ABC is listed as a manager on the user table with 10 direct reports. Each of those 10 people are managers of 100 more users, and so on. How can I create a report that shows all incidents assigned to u...

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Cannot find UX Macrocomponent in UI Builder

Hey Experts, I have this page which redirects all my business stakeholders to a certain page. I want to configure this page but unable to find it in the UI builder. Please guide. Thank you!

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Scripting Issue: SCTask Flow Email is not generating a complete description

I created a script for a multirow variable set. For each row in the request, it should populate in the description of the task and the system generated email should display the complete description of the task. However, say the user request two rows:...

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Remove 'Assigned to' sync between CI record and Asset record

Is there anyway to remove the sync 'Assigned to' field between CMDB CI record and Asset record.

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On change Scripting Help

I have 2 variable that influences another variable. Lets call the first variable tomato. Tomato is a yes or no variable type and is set to mandatory and defaulted to none when the catalog request form loads. The second variable, let's call it bread, ...

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Service operation workspace Customization

In Service operation The current design for the Incidents view, with three vertical columns, is challenging tomanage doe End Users, as the information is quite compact. How we can Change thelayout from three columns to three horizontal rows ?

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The CreatorCon 2026 Call for Content is Open for Business!

Hey there, ServiceNow Community! It’s that time again! Our CreatorCon Call for Content (CFC) is officially open for CreatorCon 2026! Call for Content Opens: October 1, 2025 Call for Content Submission Deadline: October 24, 2025 SUB...

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Unable to activate Reservable Sync Configuration record

I am unable to activate a reservable sync configuration record. When I click on the "Activate" UI Action; the record appears to save; but it will not change to activate. I think that I traced the issue down to the "Create or Update Subscriptions for ...

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Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments

Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments Dear ServiceNow Community Colleagues, Please can I request help/guidance with the following use case requirement: What is the best configuration I can use ...

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SNPI Story 3 - Configure Groups for HHD Users

Hi, I am stuck in this. I have created Role x_snpi_hhd.admin for the HHD Admin Group as per instructions but this step is not validating. Could anyone who has been through this advise please.

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How to enable 'Appointment category' in Schedule appointment widget

Hi,I’m trying to enable the 'Appointment category' drop-down in the ‘Schedule appointment’ widget (widget name 'EE Appointment booking').Has anyone done this before or knows how to configure this so it becomes visible?you can see that this is availab...

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regarding flow designer

my task is to edit the flow designer, where if the requestor is president then the approvals should reduce to 2(hr and manager).In the present flow when someone raises a request, it goest to hr first then manager and then managers manager.so basicall...

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How do I provide Universal task visibility to manager when task is assigned to his team.

Hello, I am new to Universal Task application. How do I provide visibility access of universal task to a manager when if any task not assigned to him but to his team? Currently manager can only see universal task if task is assigned to himself. Mana...

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Resolved! Resource Assignments and relationship to Resource allocations

Looking for some clarity on the relationship between resource assignments and resource allocations. Currently when a resource assignment is created it also creates the resource allocations. These resource allocations seem to be created with a booki...

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Resource Management

Enhanced Requests experience - Source configurations

Now that we've converted over to the Enhanced Requests Experience, let's see what we can do with it. First up are source configurations. This is from the July 2025 quarterly release for Employee Center. Let's open up the Source Configuration record ...

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