ServiceNow Community

Now Assist - Resolution Notes Generation

This skill is working as advertised but if a user clicks the Resolve Incident UI action on the Incident Record (not the Service Operations Workspace) there are no buttons to submit the notes. Service Operations Workspace Incident Form after clicki...

Question

How to Hide UI action button on list view based on the State field

In servicenow I have created a table. In the table I created a button which will display on list Banner. I want to show that if in the list view record are in draft state. if any record's state is other than draft, that I should Hide the button from...

Question

How can I restrict a catalog item to only be visible for a specific user group in ServiceNow?

I have a catalog item that should only be available to the HR team. Right now, it’s visible to everyone in the Service Catalog. What’s the best way to limit visibility so only HR users can request it?

Question

How do we group tasks together in sprint planning view?

When we started with a regular list view in CWM, we would break down larger bodies of work into child tasks, which helped with navigating across similarly themed work. We just switch to using the sprint planning view this week, and we noticed that th...

Question

TinyMCE ribbon buttons not showing after being added

I finally got tired of trying to build Knowledge documents without the full ribbon of options, specifically the indent and outdent. I found a document that advised to go into the system properties and in the glide.ui.html.editor.v5.toolbar I added t...

Question

Enterprise Architecture March 2026 Australia Release

Enterprise Architecture March 2026 - Australia Release Please check out the Delta Deck attached to this post for the release overview Value Evolution - March 2026 Australia/March 2026 Store Release Please review ServiceNow's Australia/ March 20...

Article

deactivate the prebuilt topics in the virtual chatbot

Hi, i just created a new topic under default chat experience main topic, now, i wanted to active only my topic, but i see that is not possible to deactivate the prebuilt topics? read only, data policy...please adviceLior

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Virtual Agent

Project Security - Confidential Flag

We have been experimenting with the confidential flag to prohibit Contracted PMs from seeing other projects. The only way I can see this being workable is if ALL projects are automatically marked as Confidential, and the PMs can ad hoc allow contrac...

Question

Reporting an Incident on Employee Center

Hello!We're in the thick of getting transitioned to Employee Center from Service Portal and have entered the discussion of accessing reporting an Incident. On Service Portal, it's obviously just a big button right on the main page, but there really i...

Question

Resolved! VR: Risk Rating calculation - Business Rule clashes with Vulnerability Calculator

Hi,I'm currently facing a challenge in Vulnerability Response:A customer would like extend Risk Ratings for the Vulnerable Item table. The way they have currently set this up seems to clash with how VR is meant to work out-of-the-box. Can someone she...

Question

Continuous Authorization & Monitoring - Control Requirement

In CAM module, Authorization Package, I have created Hybrid Controls from Baseline Controls. And from Hybrid Control screen with 2 Control Requirements, when I select Take Attestation at Requirement level checkbox and click Attest button, I am not ge...

Question

Requested For variable and Opened By show alert if different

Good day,I have an ask for one catalog item where the Requested For variable (from a variable set) cannot be the same as the person submitting the request.What is the best way to accomplish this?Thank you in advance,Rachel

Question

Subscription and notification preferences Widget Customization

Hi, We have a requirement to modify (or Clone) this widget and remove the options for Knowledge Base Notifications The Article is checked outThe article is commentedKnowledge Article NotificationsThe Article is checked outThe article is commentedIs a...

Question

data types

When selecting a data type for a field that will be displayed on a form, which of the following statements is not correct?A. Use the String data type for a free-form text fieldB. Use the Phone Number data type to automate phone number data validation...

Question

Implement Data Retention Policies using ServiceNow System Data Management

The archive and deletion rules defined below should be implemented using ServiceNow System Data Management (And these rules should be applied to the particular Service Catalog Item)features.Default policy- Records older than 3 years are moved to an a...

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