ServiceNow Community

How to trigger a email notification based on current assignment group

Hi Team, case will create in different assignment group, so based on that current assignment group will receive the notification. Pls guide me on this

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How to add a Boolean filter in Strategic Planning Workspace (Portfolio Planning Dashboard)?

Hi Community,I am working on the Strategic Planning Workspace in ServiceNow, specifically the Portfolio Planning dashboard. I need to add a new filter for a Boolean field (True/False) so that users can filter data based on this field.Could someone gu...

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Project Portfolio Management

How to Delete Data Using Transform Map

We are considering importing an Excel file into the group member (sys_user_grmember) table.This involves not only adding data but also potentially deleting data from the group members table.We are exploring adding a deletion flag to the Excel file an...

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Resolved! Archive Request record along with connected RITM And Catalog Tasks 2 Years After Closure

Archive Request record along with connected RITM And Catalog Tasks 2 Years After ClosureI want to archive this i know there are archive rules what we can configure i want to understand how my ritm and sc tass also will be archived?Do i need to create...

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FTE is rounding off to zero for a resource assignment

On generating a resource assignment with FTE being 0.1 and 0.2 , it is getting rounded off to zero for anything less than 0.3. Is this an expected behaviour ? If yes, is there a way to mitigate this ? Please help.Thanks, Subham

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Flow Designer History

Hi all,I need to be able to determine when the "Run as" property was changed from "User who initiates" to "System User" so I can determine if a reported issue is still relevant or resolved. I cant find the table that would store this information. I...

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analytics

How can I output the following average numbers into analytics:Current month's average number of agent repliesCurrent month's average number of user (requester) replies?

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Resource allocation not generated for a Resource Assignment

I am working on an issue where a Resource Assignment is missing Resource Allocation data which should be there as per the OOB functionality . I need to understand if there is a way probably a fix script to generate Resource Allocation for Resource As...

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Oauth 2.0 authenticated Azure Monitor to ITOM Health (Event Management) Integration

This post describes OAUTH 2.0 authentication method to integrate Azure Monitor into ServiceNow ITOM Event Management. In <this> blog I explained the simplest method to integrated Azure Monitor. However using Oauth 2.0 is considered to be more secu...

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Request to activate Automate Pro plugin in PDI

Hi Team,I would like to request activation of the AutomatePro plugin (x_priit_autotest) in my Personal Developer Instance.My instance URL is: https://dev265223.service-now.com/Thank you!

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Resolved! Strategic Planning Workspace - Decommissioning Strategic priorities

Hi,I want to know how to best use Strategic priorities. SCENARIO - The company has gone through replanning. There is a Strategic priority that is no longer relevant and should not be available to be selected in new Goals.ISSUE - You can set active fl...

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How to Add a Character Counter and Limit to Multi-line Text Field in Service Portal Catalog Item?

Hi everyone,I'm working on a catalog item in the Service Portal (ESC), and I need to implement a character counter for a multi-line text field.Here’s what I’m trying to achieve:Limit the input to 1000 characters.Display a live character counter below...

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GlideAggregate on Remote Table

I've created a remote table that queries an external data source, and I want a count of the records that satisfy a specific query. This script returns null:var sections = new GlideAggregate('x_uob15_canvas_adm_st_course_section'); sections.addQuery(...

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Business Rule Transform synchronously

Hi All , I am getting below error, when trying to create incident via Perl script from background. Operation against file 'incident' was aborted by Business Rule 'Transform synchronously^e60f95b719bbdd004a40498d3eac5232'. Business Rule Stack:Transf...

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Unable to get the new font in the generated document template

We have configured a custom font in a Document Template(sn_doc_template), we were able to view the custom font in the body and after clicking on previewHowever, the same font is not getting displayed in the generated document.we have configured the c...

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