CSDM Quiz

Hi All,Pls help me out with correct answers. From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2 Answers)a. Business Service Offeringsb. Business...

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Convert and populate date of String type to the Date type field using field map script(transform map

Hi Everyone,I need script for Convert and populate date of String type to the Date type field using field map script(transform map).Thanking for your response in advance.

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Convert and populate date of String type to the Date type field using field map script(transform map

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Setting up Workday SAM Pro Integration

Hi all,Looking for a bit of guidance on setting up the Workday integration with SAM Pro.When creating the integration profile the connection details, SOAP username and SOAP password are prefilled. This looks to be caused by an existing Workday integr...

• Question
• SaaS License Management
• Workday

Playbook Activity

Hello,         I have requirement as below:        One playbook activity should contain all fields as Start Date/ Time 1 and End Date Time 1, Start Date/ Time 2 and End Date Time 2, Start Date/ Time 3 and End Date Time 3. On submission of activity, i...

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Response body not generating in the flow

A response body is generating in the flow, so nothing is being passed to next if conditions, which is leading to the flow not executing properly. As error code and status code are generating, I wanted to know, which field is appropriate to use inste...

• Question
• Automation center
• Community - integration hub
• Integration hub
• Integration hub imbedded into flow designer
• Workflow Data Fabric

How to Capture a Performance Analytics dashboard in Update set or export the PA Dashboard?

Hello Everybody, How can I capture a Performance Analytics (PA) dashboard in an update set or export the PA dashboard?I created a dashboard as per the requirement, but I’m unable to find an option to export the PA dashboard or include it in an update...

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The Submit button on the Service Portal is not scrolling down on form

Hello,  We have upgraded to San Diego from Quebec within the development instance.  As you can see in the first image that when scrolling down, the submit button is not fixed. In a person developer instance below, you can see that the form is scroll...

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• Service Catalog
• Service Portal

Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

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Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing   Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Today, December 11th 2025, ServiceNow rel...

• Article
• Advanced Editing
• Knowledge Center
• Knowledge Management
• tinymce

Child Tables Not Visible in Platform Analytics Reports

Hi Everyone, I would really appreciate your help with this. In my PDI instance, Platform Analytics allows me to see all child tables under the Task table and dot-walk to them while adding columns in a report. However, in my dev instance, none of the ...

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Operational Plans not overriding existing Allocations

As far as I can see, if an operational plan gets created for a user after that user has been given an allocation to do work (eg on a project task), the operational plan does not seem to have the ability to remove or reset existing allocations, force ...

• Question
• Project Portfolio Management

Dynamic Page Title variable not populating topic_id on new Service Portal page

I created a new Employee Center page and configured a Dynamic Page Title with a variable named topic_id. The page URL includes esc?id=<my_page>&topic_id=<sys_id>, but the Dynamic Page Title isn’t receiving/populating the topic_id value. This is the u...

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Making a checklist available in offline mode

Hello, I have a checklist for fulfillers on incident forms.On Mobile Agent, I added a 'Checklist' tab (Details screen) through Mobile App Builder.When fulfillers turn offline mode on, the checklist becomes greyed out (screenshot attached).I tried to ...

• Question
• Mobile Agent
• mobile app builder
• Zurich