ServiceNow Community

Robust Transform Map - IdentifierEntrySysId: Unknown

We're implementing IRE in our organization and building a testing framework to validate identification rules. As part of this, we're trying to report on entries in the [cmdb_identifier_entry] table based on payloads processed via IRE. In my PDI, when...

Question

Ready For Review missing from Resource Assignment, Planning view

In the training video, SPM Resource Management Workspace: A new approach for assigning resources to outcomes, the presenter is showing how to create a Resource Assignment and the "Ready For Review" column is showing for the PM to indicate that the as...

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Resolved! Lookup action to keep trying until user is found

Hello friends, I have this simple Flow to add user to Entra ID group. This runs after the new user account is created in AD (separate flow), we added to the new user creation a 22 minute timer to allow replication between multiple systems, DCs, clou...

Question

Not able to avail free voucher for CSA

Hey Everyone I have completed all the pre-requisites for the CSA Mainline Exam still I am not able to avail the free voucher whenever I try to avail the voucher it redirects me to the payment tab. I request everyone to please guide me on how I can ...

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Resolved! Unable to open theme builder in xanadu version

When I am trying to open the theme builder I am unable to open that, I have admin access pleas find the error image in the attachment

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Generate Report for Incidents handled or touched by your team even after reassignment in ServiceNow

hello All , We are looking for a way to report on how many tickets RITM, INC did pass through our service desk. Any suggestion or solution will be realy helpful

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Resolved! Automatically change demand state to Approved

SPM: Automatically changing Demand state to ApprovedWhen demand reaches the state “Qualified”, approvals are generated for more than one stakeholders in a related list on the form. When all the stakeholders approve the approvals, the demand field “ap...

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Project Portfolio Management

ITSM Workflow Question

Hello Team, I have a requirement : I am submitting the request and there we have certain approval after the creating the change request from the Run Script activity of the workflow in that workflow i want to wait till change request state should mov...

Question

Using a Dynamic Filter Option with an Interactive Filter

I have a table where a row consists of multiple services listed in the cmdb_ci_service in a hierarchical order based on service classification, imagine L1, L2, L3-L6, etc. at each L level, the associated Owner (u_l1_owner) and Lead (u_l1_lead) is ide...

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Integrating ServiceNow with IAM Tools (SailPoint, Entra ID, Okta): Best Practices and Pitfalls

Executive SummaryIdentity and Access Management (IAM) sits at the intersection of security, compliance, and productivity. Many organizations struggle with fragmented access request processes — some requests go through email, others through legacy por...

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Request Management

Populate first selected user Email id from Multi-Select "Requested For" Field in Catalog Item

Hi Community, I’m working on a catalog item where the "Requested For" field needs to support multiple selections, so I’ve configured it using a List Collector.Additionally, I’ve created a second variable to capture the email address of the selected u...

Question

Orchestrating Work, Not Just Answering Questions

Far too often, I work with organizations stuck in what I call the “Question & Answer Collector” stage of their HR Service Delivery journey. In this mode, HR Service Delivery is used almost exclusively to intake employee questions and provide answers....

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Case and Knowledge Management
Human Resources Service Delivery

Adding "Watch List" to Standard Ticket Configuration

Hi all, On the "Standard Ticket Header" widget on the Employee Center, you can configure the fields which are visible, using Standard Ticket > Standard Ticket Configuration. What I am after, is adding the Watch List. This is also shown in the Docs ex...

Question

How to remove white borders between donut chart segments in UI Builder

In UI Builder, I’m creating a donut chart component and I want to remove the white border lines between the segments.The reason is that when a segment has a very small value, the white border makes it almost impossible to click that segment. I’ve che...

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Kansas City SNUG event on November 7th!

Date: Friday, November 7th Time (est): Doors open at 8:30 AM | Reception wraps at 3:30 PM Location: Burns & McDonnell | 9450 Ward Parkway, Kansas City, MO, 64114 Join us for the next Kansas City ServiceNow User Group (...

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