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How to map input skils to my Dataset for Test and Evalate my skill

Dear all,I have made a custom skil which simply check for incomplete qualification incident when category is not filled up correctly.The prompt is updating the category and Subcategory of the incident filter based on summary and description As a test...

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Resolved! Adding an attribute to Rank Items button in Strategic Planning Workspace

We have created a custom column on our planning item table which populates the ADO Stack Rank field. In a Portfolio Plan in Strategic Planning Workspace we would like the ability to select Rank Items and rank the planning items based off of this fiel...

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I need to create a 'cancel' Ui button in the incident form

using Ui actions, I need to create a cancel Ui button in the service operations workspace, when we click cancel button, it should cancel incident and state should move to cancel state, by adding work notes as well, guide me the step-by-step process a...

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Resolved! Debug 'PaloAlto - Panorama Security policies' pattern

Hi, I need to enhance the pattern 'PaloAlto - Panorama Security policies' , but I'm not able to debug it as the connection always get's an error in Pattern Designer. We have set up the firewall discovery with success and in the beginning the pattern ...

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(Article7_TM) Different methods to populate receipents Dynamically in the Email Notification

Methods for Dynamic Recipients Population:Event-Based (Most Common):Create a Business Rule to fire an event (gs.eventQueue).Pass the target user/group sys_id in the parm1 parameter.In the Notification, check the box Event parm1 contains recipient."Us...

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Event Management with External APM tool

I am working on Event Management integration in ServiceNow , where alerts are being received from external monitoring tool . by default these alerts are getting processed and creating Incidents , However in my case the requirement is different . Inst...

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Deactivate Pop-up when Agent Creates a New Case in Source-to-Pay Workspace

Hello developers, I'm not sure if this is the correct forum to ask this question but I wanted to know how can we deactivate a pop-up in the "Source-to-Pay" Workspace?Currently, OOTB, when an agent clicks on "New" to create a case, a pop-up displays a...

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Resolved! ServiceNow + Genesys Cloud = Unified Experience - HELP

Hi guysHope you hearede about htis new Unified Experience Integration between ServiceNow + Genesys Cloud. We tried to install the new integration with the official implementation guide v. 2.6.1 from ServiceNow. Now we are done, and we have at least ...

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Can Discovery identify unknown web application URLs?

Customer requirement: Discover web-based applications without prior knowledge of the URLs or application names. Questions: Can ServiceNow Discovery autonomously discover unknown web application URLs (without known URLs or defined IP ranges as startin...

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Reporting -ASset >assign to ( not available in Zurich)

A user is attempting to create a report on a personal computer table and wants to know to whom the asset is assigned. This is why the condition is based on Asset > Assign To (he mentioned that in the old ServiceNow, there was a related list condition...

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CMDB / CSDM: Existing CI Class for Network Appliances (Cisco ISE, Infoblox, IPFabric)

Hi Everyone, Currently, we are unable to identify a suitable existing CMDB CI class or model to represent network appliances in ServiceNow.We are looking to understand whether there is an out‑of‑the‑box CI class or model that can appropriately repres...

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Prevent linking new incident to closed problems

Hi Team, The selected problem is inactive and problem creation date/time is earlier than the incident creation date/time, then motif the user with this message <info message>”the problem is already closed and cannot be reopened ”1. xyz2.abc<info e...

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How to remove Side Nav icons in SOW that don't show in UI Builder? 'Service operations workspace'

Hi everyone,In Service Operations Workspace (SOW), I have sidebar icons (like "AIOps configuration") that appear in the workspace but are not visible in the UI Builder "Side Navigation" settings or the main chrome_toolbar JSON.I found them as separat...

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CMDB Health dashboard Staleness max_failure

Hi Team, When I open CMDB workspace and go to CMDB health dashboard and click on Correctness KPI, then I found that Correct score is not getting calculated and see "One or more jobs failed" message as you can see in attached screenshots.When I click ...

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ServiceNow Community Code of Conduct for all members

The ServiceNow Community is a vibrant, welcoming community filled with developers, technical IT staff, and business professionals of all types that come together to help each other get the most out of their ServiceNow products. Since the Service...

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