ServiceNow Community

Resolved! Subject: Path to Become a ServiceNow Developer – Guidance Needed

Body: Hello everyone,I’ve just started studying ServiceNow and have applied for the RiseUp program because I’m looking for detailed, tailored mentorship and training. I understand selection is not in my hands, so meanwhile I want to continue learnin...

Question

How to manage plugin/application updates

Dear CommunityWe are struggling to find a proper way to manage plugin/applications updates. As you are aware plugin/applications are receiving outside upgrades and patches new versions that you can install. Frist of all when you look for updates for ...

Question

I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.

I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.Specifically, I want to search the “u_kb_tag” field (reference type) in the custom-created “u_knowledge” table.Since the out-of-the-box widget cannot be ...

Question
Architect

best practice for on prem customer for performance testing ITSM

How can we ensure that memory caching does not affect the accuracy of performance and load tests?Is it possible that JMeter receives successful (“OK”) responses due to cached data rather than real system processing?The customer is running ServiceNow ...

Question

Looking for Documentation on Email Log [syslog_email] Table in ServiceNow

Hi everyone,I’m looking for official ServiceNow documentation or detailed information about the Email Log [syslog_email] table. Specifically, I’d like to understand:When and under what conditions records in this table are created.What log levels are ...

Question

Query about approval notification

I have a current catalog item and already build the workflow.The stakeholder requested that if the request reject on the first time, it will go back to the requestor asking for additional information/attachment. Once the user add a comment and update...

Question

Roles issue in AI Agent

Hi , I want to define in the AI agent who should be able to use the AI agent in VA. Basically , i want the user to have itil role and then that user should be able to go to the VA and my agent should trigger based on his query. My agent should not t...

Question

Script not working as expected

I am trying to create 3 reports,1. To show servers that are in scope (Operational status = operation AND install status = installed, Environment=Production) (Count 1424)2. Servers that are in scope mapped to a application , (used sysId is one of and ...

Question

Highlighted words in AI search after Zurich upgrade

Since the upgrade to Zurich the AI search is no longer highlighting the words in search results that are matching the search you have made which is a new feauture connected to the upgrade. My question is: is their any way to configure so that the hi...

Question

Why cant I edit the ACL i created for my AI agent

HI, I created an AI agent and defined the ACL under section "Define who can access this AI agent" . I created that ACL as "admin" . However , i cannot edit that anymore to change the role. I have tried elevating the role and i am also the admin of ...

Question

setAbortAction(true) no tab/page refresh in SOW

I've noticed that in Before Business Rules that use setAbortAction(true), there IS a page refresh in Platform; however, there is NOT one in SOW/Service Operations Workspace. This seems to be expected behavior, as I compared to my PDI. I was wondering...

Question

'Do the following in parallel' action in Flow Designer is not executing in order

Hello All,I want 9 tasks to be created in parallel through Flow Designer for a catalog item. It is working but the issue is it is not following an order. It triggers Task2 first instead of Task1. I want to trigger Task1 > Task2>Task 3 and so on. Ho...

Question

How to validate mandatory variables through REST API?

Hi All, I am trying to submit a catalog item and using Service Catalog REST API (OOTB). I want to check validation for mandatory variables. I am passing the below parameters with one mandatory variable value as empty but still it is creating REQ. It...

Question

How to solve : "Bad control character in string literal in JSON" ?

Hi All, I am trying to pass rejection comments through JSON once the RITM state is rejected.The JSON payload is :But I am getting the below error in the response body: How can I solve this issue?Thanks in advance!

Question

How to setup outbound integration connection with a plain based token authentication?

Hi All, I am currently working on an outbound integration and trying to set up a connection. I have received a Token and it is a plain based token authentication not OAuth/OIDC based authentication. I have created credentials/connections and also RES...

Question