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Introducing The conversational AI Service Desk Build automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Explore Flow What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: App Engine Academy - Introducing Autonomous Engineer Hosted by ServiceNow 7 Oct, 2026 11:00 AM PDT Event Details Online ServiceNow Exchange: ITOM AIOpsのQ3ストアリリースの最新情報 Hosted by ServiceNow 7 Oct, 2026 06:00 PM PDT Event Details Online ServiceNow Exchange: SPM Value Journey: How People, Decisions, and Work Connect from Idea to Outcome Hosted by ServiceNow 8 Oct, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Knowledge Management - Fireside chat with Field Business Process Consulting Hosted by ServiceNow 8 Oct, 2026 09:00 AM PDT Event Details Online Federal Tech Talk: Transform Permitting from Siloed to Seamless (Modern Government at Scale) Hosted by Mayleen Fitzcha 8 Oct, 2026 10:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Valuing Conflict — w/ Liane Davey (APAC) Hosted by jasminecole 9 Oct, 2026 03:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Platform Analytics Report - Unable to display content

Hello,There is a regular, live report on Platform Analytics. Nothing spectacular.However, some users see the error as below. I have no clue what can be wrong. No logs. No error messages. Unavailability to debug. Anyone got idea? "Unable to display co...

  • Question
  • Performance Analytics

Resolved! Remove "Say hello to ServiceNow Otto"

HiEver since the last update, this window pops up the first time I log in—is there a way to prevent it from appearing?Or where can I change this setting?Thanks, everyone

  • Question

OOB Security Attributes appear empty

I'm building out a few custom compound Security Attributes, and I'm using some of the below OOB Security Attributes, and I'm finding that they are empty, has anyone else seen this before?Are we as security_admin users simply not able to see their con...

  • Question

Certifications in CMDB Workspace

Hello, Is someone able to explain how certifications created through Data Manager Policies within the CMDB Workspace are stored? There are multiple tables that track these certifications. How do they each relate to one another. The new process compar...

  • Question

Roles and responsibilities: Business Owner, IT Application Owner and Owned by fields

Hi fellow ServiceNow experts,  1. I've been asked by a client to define the roles and responsibilities of the following ownership fields Business Owner (Business Application): Person who owns the application from the business side. Every application ...

  • Question
  • Application Portfolio Management

Service Exchange - Data Security Summary Now Available

If you're evaluating Service Exchange or getting ready to onboard a connected organization, one of the first questions that comes up is usually around security — how data moves, what's protected, and what each side is responsible for.   We've put tog...

  • Article

Introducing the New Demand Management Experience

  Strategic Portfolio Management  · Introducing the New Demand Management Experience A smarter, guided way to manage demand — built on the same data you already have, ready to use today. Introduction With the Australia release, we're introducing ...

  • Article

Trying to understand the "APM" roles

When we implemented Enterprise Architecture, it was back in the days it was called "APM". At that time, we were not using the EA Workspace and we only had need for sn_apm.apm_admin, sn_apm.apm_user, and sn_apm.apm_read roles. Our roles are assigned v...

  • Question

insertMultiple Import set API

Sharing this information for everyone to know. After working with SN on a case about this subject, here is the case summary : What I understand from your replies is that you have verified with the development team and there is no way OOTB of managing...

  • Question
  • Architect

Result Improvement Rules for Global Companies

Introduction  The goal of this article is to provide detailed steps and explanation on how to create and use Result Improvement Rules (RIR) along with best practices to support a positive user experience. This example will be specific to the process...

  • Article
  • AI Search

Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

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