ServiceNow Community

Incorrect Email Notifications Post Gate Approval – Phase and Cost Not Synced

Hi All, In our SPM workflow, we have multiple gate phases: G0, G1, G2, and G3. Once all approvers have approved a gate, an automated email is triggered. The project also includes a Phase field and a Sanctioned Cost field. Ideally, when the Phase fiel...

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How to Distinguish Core, Distribution, Access Switch in CMDB

Hi All, In cmdb_ci_ip_switch, we don't have a clear way to distinguish IP Switches aside from the naming convention, but the naming convention won't be enough as it could easily be misread or overlooked. Is there any way to easily distinguish these ...

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A Practical Use for Setting Up Jira to ServiceNow Bi-Directional Integration with Webhooks

How to Set Up Tested Jira to ServiceNow Bi-Directional Integration with Webhooks: Triggered by Jira Issue Creation or Comments - A Practical Use Case I’ve recently tested and successfully implemented Jira to ServiceNow bi-directional integration in m...

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Integrations

can we add any limitations to MFA setup?

Hello Everyone, Now we are having MFA enabled from yokohama release is it possible to add any configurations MFA i mean for particular browser , location , particular user ? Regards,Shabbir Shaik

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Event management

In event management in alert grouping in instance where can an operator give feedback on an automated alert grouping.

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Transaction Log new ALC's with Yokohama

We recently updated our sub-prod environments to yokohama-12-18-2024. My admin account is now unable to view entries in the syslog_transaction table. Entries are now blocked by 2 new read ACL's. These ACL's contain a Security Access Condition that...

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Query regarding REST API using POST to create customer account

Hello, I am exploring various REST APIs available for Customer Accounts in CSM module in Zurich release. However, I found that inbuilt 'Account API' provides GET methods to fetch customer accounts data but does not support POST method. Is there any ...

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Custom subflow to Fire Event

Hi,Trying to create a subflow that accepts a group name, Event Name and Record.The Event Name input is a string.But the "Fire Event" reports Event name is blank or similar.If you hard code the event name it works fine. But that makes a subflow kind ...

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ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

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Getting Session Expired (401 ) for some of the users in servicenow after 5 minutes

Hi ,In our ServiceNow instance some of the users are getting Session Expired (401) after 5 minutes. What will be the reason behind this. By default it should be 30 minutes. When we checked the below properties in our instance , we see Thank you!

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Need help to run Powershell script at Midserver

I was trying to add attribute: ExpiryDate, which is date field to the Create AD Object in the Flow Designer and getting error as 'Invalid Type or unsupported attribute found in Object Data'. When I checked with internal AD team, they confirmed it has...

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Live on ServiceNow : On Demand

Live on ServiceNow is an interactive event series to help you adopt, deploy, and accelerate success from your ServiceNow products. Join us for live events to learn what's new from ServiceNow, get the latest pro tips, and connect with the ServiceNow ...

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Issue setting KB article state to Outdated

Hi I have recently experienced that few of the previous versions of KB articles are not set to Outdated state.Due to this users are not able to see Checkout UI action.Can you suggest how can we move the workflow state to Outdated because i am not abl...

Question

RITM not closed despite cancelled SCTASK

Hello,There is a incident raised stating that the RITM was raised for a hardware category . That catalog item had a workflow of creating two SCTASKS. Here the issue one SCTASK got closed complete and later which created another sctask which was also ...

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Is it possible to make Comments mandatory on incident form of service portal while reopening the inc

Hi there, I have a requirement to make comments mandatory if end user tries to reopen the incident by using "Reopen" ui action on service portal. Is it feasible to achieve? if yes the how? if not, could you please share any servicenow document stati...

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