ServiceNow Community

Is there a dynamic application service that I can build from a query?

I am looking for a dynamic application service option that will allow me to use a query (or a couple) to determine which cis should be related (as depends on). I would like all:windows serversbegins with abcxyz1-operational status of Operationalmost ...

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Data Foundations

Issue with UI Action

My UI Action is not working in the workspace... can someone please guide what I need to write in the workspace client script? @Ankur Bawiskar @Dr Atul G- LNG

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Platform Academy: Getting started with Now Assist for Search & Chat on mobile

Unlock Smarter Mobile Search & Chat with Now Assist on ServiceNow Mobile users expect answers instantly—without digging through menus, long forms, or knowledge bases. That’s where Now Assist for mobile search and chat comes in. In this Platform Acade...

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Cannot find any information on entitlement error

Can anyone explain this error to me? I am using a flow to update a software entitlement list and receive this error. I can insert the record manually. Any help is appreciated!! Error occured while inserting record: Operation against file 'alm_enti...

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Converting an Application Service from Top Down to a CSDM Application Service

Service Mapping is very important for the CMDB. Configuration Management needs to understand the business value of the infrastructure components in the CMDB. The fastest, easiest way to map application services is with Tag Based Service Mapping. T...

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What is the correct run order for OOTB SG-AWS Schedule Imports to resolve "Missing Dependency" error

Hello , I am implementing the out-of-the-box Service Graph Connector for AWS (SG-AWS) and repeatedly hitting "Missing Dependency" errors in the IRE logs for dependent CIs like cmdb_ci_nic and cmdb_ci_storage_volume.The error indicates that the parent...

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Proactive CI Data Health Monitoring

Service Now requirement: An AI agent continuously scans the CMDB for stale(>90 days), incomplete, or "orphan" CIs and opens tasks for data owners to review.User Story: As a CMDB Data Owner, I want continuous AI scan for stale/orphan CIs and auto-task...

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Sort the items shown in the left side of Slush bucket by 'Order' field

The current default feature of slush bucket is to show the items in alphabetical order. But we have a requirement to show fields in order by the field called 'Order'. Is there any way to achieve this?We have created a m2m table for two tables called ...

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Close Work Order Task (WOT) from postman

Hi Team,I have requirement where I want to close the WOT from the postman. But it is not working as expected.Table API - https://<instance>.service-now.com/api/now/table/wm_task/26df5640472a2210845d03d8c26d439c Header: Authorization : Basic Y2FyZWFyO...

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Flow Designer...send email vs notification

Hi All. I need to create either an email or a notification within Flow Designer. I have an INC that based on certain interaction with a few fields spins off an Incident Task to a particular assignment group. This is built in Flow Designer. What I wan...

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Community page not loading properly

Is anybody else having problems with the community page not loading properly. If I go to servicenow.com/community all I get is a blank white page. And then if I go to https://www.servicenow.com/community/activity/ct-p/activity it load but it seems no...

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Pop up message on approval checkbox

I have been asked to pop up a message when a user clicks the approval checkbox on a request item. I have searched, but I cannot figure out how to do that.Any help is VERY MUCH appreciated. Thank you, Charles

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Copilot integration with ServiceNow with out Nowassist

I wanted to integrate ServiceNow with Copilot; however, we do not have now assist license. Can I still be able to create this integration? it would be helpful if you can give me a path without Nowassit, how can I make this integration. Can you confir...

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Virtual Agent in Service Operation Workspace

Hello! I want the similar bubble chat with a virtual agent as we have in the employee portal but on the Service Operation Workspace. The objective is to be able to have a Help Agent on SOW that leads us through a check - list in order to know if we c...

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Natural Language Understanding (NLU)
Service Operations Workspace
Virtual Agent

Iframe with external website

Hello, I want to create a widget in portal with iframe tag. Within that widget I put html <iframe and I use an external website( for test I'm putting www.youtube.com.However it doesn't work and the video is not showing up.I believe the error is cause...

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