ServiceNow Community

Delete Action of Due diligence table should be visible to Specific group.

Hi,Any user from VRM team cannot delete a problematic DDR not IRQ records.The users under USR* VEN USR or USR * VEN ADMIN must have a delete button on the UI.Due diligence Request(DDR) table extends Task table(OOB).By default,admin users can delete t...

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Knowledge Management REST API

Hello, I am testing the Knowledge Management Rest API, and it is only returning me a count of 4693 articlesbut I have a lot more articles on the systemeven if I count only the published ones, the count does not match Can someone help me with this top...

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Query related to flow designer

With respect to this catalog item and flow designer we need some clarification1. When The workflow is attached to catalog item, and if RITM of that catalog item is made as closed incomplete, the respective sc_tasks are also marked as closed incomplet...

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Hide the COE field within the Case Creation dialog in HR Agent Workspace

We often receive questions about how to hide fields on the case creation dialog of HR Agent Workspace. In HR Agent Workspace, case creation no longer uses the UI page for configuration. This article walks you through a simple use case so that you, t...

Article

5 Practical Ways Now Assist Helped Our Service Desk — And 2 Surprising Limitations

I’ve been working with Now Assist in our Service Desk environment for a while now, and instead of sharing the usual “marketing-style” benefits, I wanted to post something real and practical from day-to-day experience.Here are the 5 ways Now Assist ac...

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How can I import tasks from excel into a board

From testing I know that I can define a data source, attach a workbook and define a transform map/field mapping to create or update tasks in a board however when using a custom column I see no easy way of determining the correct target field given th...

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CSA mock questions

Hello, Can anyone suggest a few website where i can take mock test for the CSA exam.

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UIB AJAX call

Hi everyone,I’m working on a technical dashboard in UIB that includes a client script. I have a simple requirement: retrieve all child project IDs for a given parent project.I created a data resource and bound a client state parameter to the conditio...

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Yokohama release

Unique Approvals for users who have a manager/employee relationship

Hello, The situation; Designing a form for users to request permissions. The first step is approval from manager, once that is passed a task goes to the Fulfillment team. This is an opportunity for them to generate unique approvals for the request...

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Scripting Governance Tool

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...

Article

More inaccessible elements in Now Learning

Sorry, more accessibility issues in Now Learning. This is in the Health & Safety training, course ID 6d68191a87ce6a90e53afc48cebb3593. I have attached two screenshots. One of them shows the Exit Course button hovering over the course content. It's di...

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CMDB

Is there any link which provides me with consolidated information on CMDB

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Close Button functionality

Hi all,We have a button 'MarkClose' when we pressed this button it checks the mandatory fields in the form and and changes the state to close now the thning is when we pressed this button and wants to update something on the form it always give the ...

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Change of TimeZone

How do I setup IST(Indian Standard Time) timezone in my new PDI as it is not available here

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Adding a Time Out for a Due for a Duration of Time Action in a Flow

We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Requ...

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