ServiceNow Community

minimum license/role required to access dashboards with data

Hi All,I would like to understand the minimum license type or role required to access dashboards in ServiceNow. Additionally, is there a way for users without a write license to view dashboards along with the underlying data?

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How to Hide a Related List Tab on the Workspace When There Are No Records for that List

Similarly to how you can use a list control to hide a related list tab when there are no records matching, how can you do the same but for the workspace view. The list control only works in the back-end view, but I haven't found an easy solution when...

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Resolved! i have a requirement that to remove the problem task tab in problem record in SOW

i have a requirement that to remove the problem task tab (hide/remove) in problem record in SOW, also need to add the problem task under the related records, provided the images for reference .

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Resolved! UI Builder - Event Open /list Page

Hi all, I'm looking to setup an event for a single score visualisation, but I'm running into issues getting it to open a specific list on the /list page within workspace rather than the /simplelist. The /simplelist page destination works when the v...

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Enterprise Architecture APM module

Hi EveryoneHope you all are good! I have completed Enterprise architecture fundamentals and Implementation course from ServiceNow university and Also cleared Accreditation exam for that; can someone guide me with the next step ??

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How to enable the Edit option for the Problem Tasks related list on an Incident record in SOW?

I’m working on a requirement in Service Operations Workspace (SOW) related to the Problem Tasks related list on the Incident record. Could you please help me how to enable the edit button for the Problem Tasks related list on an Incident record in SO...

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Flow is not triggering

Hello All,i have created one flow which will run on sysevent table when a particular event gets fired and it is on sysevent table.Even if the event gets created on the sysevent table the flow is not triggering.@Ankur Bawiskar any idea why this fails?...

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Domain Separation Learning Suggestion

Hello everyone,I am starting to learn about domain separation from scratch. If anyone here has prior experience working with domain separation, I would really appreciate it if you could share any useful learning resources—such as YouTube videos, docu...

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Dynamic CI Groups and large groups of CIs

Dynamic CI Groups appear to be a powerful tool. We want to set up DCIGs to connect all our infrastructure to the appropriate Technical Service Offering. DCIGs have a limit of 10K records. We have 150K printers and we want to get them associated wi...

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ServiceNow: Lifecycle information for Hardware Model

Hello friends, We are working to build the dashboard to correctly reflect the lifecycle status of owned hardware models so that proper action is taken. For this lifecycle information, we are dependent on ServiceNow's content service. But do we know f...

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Form controller data resource not available for page collection

I'm trying to create my first page collection but I have run into an issue. I'm trying to create a simple page collection just to see how it works. In my custom workspace, I have a Standard Record page. Following how a page collection was created i...

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Beyond the Hype: Navigating GenAI and Agentic AI in the Australian Public Sector

The Strategic Shift to Intelligence-First ArchitectureAs we move through 2026, the conversation surrounding Artificial Intelligence in the Australian Federal Government has matured. The conversation around Artificial Intelligence has shifted from "W...

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Architect

Building an Inventory Matching Engine with Confidence Scoring in ServiceNow

This article shows you how to build a matching engine that takes extracted OCR records, scores them against an inventory master table using weighted fuzzy logic, and produces confidence-scored results that are safe to present for human review or auto...

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Resolved! Use Case

If there is a custom field on click of UI action I want to populate count of incident which are from same assignment group and I want to show this field to only admin or ITIL user which modules you will use for this?

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Pause remediation Target Rule when VIT In In-review state

Hi Experts,I need guidance on implementing a requirement related to remediation timelines in ServiceNow Vulnerability Response. RequirementThe client wants to pause the remediation target calculation when a record is in "In Review" state, and resume ...

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