ServiceNow Community

Live Webinar on April 14: Designing a Connected CRM in ServiceNow

Dear SNUG Community,On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end...

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Webinar

OnChange client script for reference qualifier

We have 3 variables in a Catalog Item country - Select boxbusiness_application - Reference - cmdb_ci_business_appservice_offering - Reference - service_offering Requirement is If we Select "India" in country variable then business_application shoul...

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Are there any mapping capabilities within CSM?

I know there's a separate plugin for mapping capabilities within FSM but is there any similar mapping that would work with CSM? The idea is the customer wants to open a map from a Case record and place a pin on the map to select the location of the C...

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Workspace Lists in UI Builder: Your FAQ Guide to Common Configurations

Workspace Lists in UI Builder: Your FAQ Guide to Common Configurations If you manage workspaces in ServiceNow, you have probably run into situations where the out-of-box list behavior does not quite match what your users need. Whether it is ena...

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Getting Started : Next Experience
UI Builder : Next Experience

Function Field in Report: Calculate Days Since Last Password Change Using Current Date

Hi all,I am trying to create a report in ServiceNow that shows the number of days since the last Password change date for each record. I want to calculate: Days Since Last Password Change= Current Date – u_last_password_changedRequirements:I do ...

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Report view/run

Hello, I would like to know if after the Australia release the module "Report View / Run" will still be available ? Also, if we want to create a new report after this release, do we have to go to "Data Visualizations" ? or "Report View/run" ? ...

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Completed Certifications of CSA and CAD

Recently I completed My ServiceNow Certifications of CSA and CAD. SO What is the next process I'm Going to do. And How I can Apply Internship in ServiceNow India 2026.

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ServiceNow Hi Portal sign in error

When I go to the ServiceNow support site and click on "sign in" I get the attached error message. I have gotten this in chrome and in edge browsers but it only happens once in a while. I thought perhaps it was our group policy doing this but when it ...

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Nepalese Student in India – Valid ID Documents for ServiceNow Certification Exam?

Hello everyone, I am a Nepalese student currently studying in India and would like to clarify the ID requirements for the ServiceNow certification exam. At present, I only have the following documents:Nepali Citizenship CertificateNepali PAN CardI do...

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For each loop to check group approval in flow designer

Hi All, I have a requirement to review the group annually, if group has no manager or manager is inactive, we need to trigger approval to "admin" group, if anyone from this group is rejected, then deactivate that group, if approved keep it active, if...

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Automation for Assigment group creation

i want to automate Assignment group creation when user submit the catalog fill required variable submit automatically create group with group membersmy issue after submit the request group was created in groups table but user was not push into group ...

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Start microsoft teams chat button is not appearing on incident form for itil users

Hi All,On the incident form there is 'Start Microsoft teams chat' button .that is visible for admins only and not to itil users.We have recently upgraded the instance to Utah release and started not visible. The user is satisfying the itil role and s...

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[GF#9] ServiceNow exams preparations with MeasureUp (CSA, CAD, CIS DF, CIS CSM)

(Not a question). This is to share with here what I found under this LinkedIn article. More details Official practice exams with MeasureUp FAQs ServiceNow and MeasureUp partnershipAs a result of the partnership between ServiceNow and MeasureUp, you ...

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Formatting multiple resolutions in the resolution field - headings or bold titles?

Hey! If a Resolution field has more than one resolution in it, should each one have a heading (H2/H3), or is a bold title correct? Especially in terms of AI search / NowAssist. Either: (With bold text) Option 1: Restart the Teams appClose Teams compl...

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Incident resolve gives asset action error

When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set t...

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