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Community activity

How to restrict Views in list and form based on Roles

Hi, I have a requirement to set a view(service_request) as default on a table for all users except for users with Admin role. That is users that do not have admin role should only see service_request view and should not be allowed to change the view ...

  • Question

OOTB Notifications in FSM

Are there any OOTB Notifications for FSM that work. For some reason, in my instance it does not.I can see there are 3 OOTB Notifications, an dI am interested in the First and the third.Both of them are configured to send when: Event is fired.But I do...

  • Question

How to restrict form view based on user role?

Hi,I have a requirement to create a view rule on incident table to not display self service view in list for non - admin users, Only admin users should be able to access the 'self service' view option from the context menu of incident.So, it will be ...

  • Question

Resolved! Can incidents be created through Amazon Connect using only the ITSM product?

Can incidents be created through Amazon Connect using only the ITSM product?According to the documentation, it appears that by implementing ServiceNow Voice and configuring AWA, along with installing a plugin that enables connection to Amazon Connect...

  • Question
  • Incident Management

Assistance related to report creation

Hello Everyone, We have a Service Catalog form that includes standard fields such as text, choice, and reference. Additionally, it contains a field that allows submission of multi-row values (MRVS – Multi-Row Variable Set). I am trying to build a sta...

  • Question

The CreatorCon 2026 Call for Content is Open for Business!

    Hey there, ServiceNow Community!    It’s that time again! Our CreatorCon Call for Content (CFC) is officially open for CreatorCon 2026!    Call for Content Opens: October 1, 2025     Call for Content Submission Deadline: October 24, 2025     SUB...

  • blog

Duration field should contain the time from the time opened to resolved.

HI Community, I have a requirement, in scoped application table called K case in this table we have field called opened at and resolved at where it show date and time of the case opened and resolved and there is field called duration.In this duration...

  • Question

Resolved! Automatically change demand state to Approved

SPM: Automatically changing Demand state to ApprovedWhen demand reaches the state “Qualified”, approvals are generated for more than one stakeholders in a related list on the form. When all the stakeholders approve the approvals, the demand field “ap...

  • Question
  • Project Portfolio Management

can you create crews for contractors?

anyone know if you can create crews for contractors (wm_ext_agent) if using contractor management?i am not able to do it in my PDI- logged in with wm_dispatcher, can create crews but only select wm_agent, not wm_ext_agent- logged in with wm_manager, ...

  • Question

Getting variable sys ids instead of values

I'm using the script below to include the catalogue variables in the Word document after submitting the request. However, the issue is that the Word file is getting updated with the sys IDs of the variable values. The variable types are Single line t...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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