ServiceNow Community

Need to make a specific variable editable on the variable section of incident in service portal

Hi All, I have a specific requirement where when an incident is submitted through a record producer and in the portal when you open the incident created, you will see under the details tab all the selections users had made to the variables. Now I wan...

Question

Solution to redirect from PAE dashboards to workspace

After another very disappointing 'this is technically not possible' to NowSupport Case #5842 about the inability to redirect records to the workspace after clicking on it from a list report in PAE, we got a bit frustrated. ServiceNow is pushing the u...

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Configurable Workspace
Platform Analytics Experience

Has Portfolio Workbench (pw_overview) page been intentionally restricted?

Hi everyone, I’m currently looking into how to manage portfolios strategically in ServiceNow using the standard SPM license. From the documentation and community posts I’ve read, it seems that what used to be available as the Portfolio Workbench has ...

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UI ACtion on Attachment related list

Hi All, I have 2 instace where UI action "New" is visible and present on the attachment related list.In the normal UI it is present but in the workspace it is not visible.Checked the both instaces we have unchecked the workspace form button is unchec...

Question

Can We Reuse Now Assist Summarize in a Custom UI Action?

ServiceNow Now Assist – provides an out-of-the-box (OOTB) feature "Summarize " on the Incident form that automatically generates summary of incident details. This helps quickly understand context, progress, and resolution without manually reviewing a...

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UI Action

I have a requirement on the Case table case record to make the Resolution Code field mandatory when resolving a case, only for users in the CAB Approvers group.The case is resolved through a UI Action. When the UI Action is clicked, the state changes...

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Deep Dive: Managing and Optimizing Cache for Now Assist Q&A Genius Results in ServiceNow

Introduction: Caching for Now Assist Q&A Genius Results is essential for performance and cost optimization in ServiceNow. However, stale cache entries can lead to incorrect answers and bloated tables. This article provides a technical guide covering ...

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AI Search
Knowledge Management
Service Portal

Resolved! Which out-of-box actions lead to the creation of an HR profile?

HelloI want to avoid that an HR Profile is created for a user when the usertype = "external". What are the different ways to create an HR Profile out-of-the-box?For now I am aware of the BR "Synchronize fields to sn_hr_core_profile" on table "sys_use...

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Human Resources Service Delivery

Groovy code failure: Cannot invoke method size()

Hello exports,I am running into a strange situation where I can successfully discover a Linux server but when I want to debug the pattern for the same server, it fails in step 4.1.4 Convert output to JSON with this error: Test failed: Failed to set a...

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Discovery

Hide a section in the form .

There is a section to be hidden on the form .The form should only be visible if the Channel is self service .I tried client script but it is not working .I also tried UI policy .Below is the code I tried ,Please let me know if I am missing anything.f...

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Custom Playbook Behavior – Unable to Close Current Activity on Parent Case Closure

Hi Team, I have developed a custom Playbook in PDI and aim to ensure that all Playbook activities are cancelled if they are in progress when the associated Parent Case record is either closed or cancelled. In such scenarios, all Playbook stages shoul...

Question

Choice Field not Appearing in Breakdown Source for Indicator Breakdown

Hi Everyone,I am trying to create a breakdown on an Indicator that uses a choice field. But while creating the breakdown source, I don't see the choice field for selection. Also, when I created the breakdown source on sys_choice table, I am getting b...

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CrowdStrike Integration failing after Yokohama upgrade

Hi All,We have upgraded to Yokohama and have followed the instructions in the Yokohama release documentation relating to CrowdStrike (including deleting the previous entitlement and recreating using CrowdStrike license metric group and Sensor Subscri...

Question

Flow Designer Error: Wait for Condition error "Invalid condition provided for table change_request"

Wait for Condition error "Invalid condition provided for table change_request"Record is found but still error shown.The field where condition is used is also correctPlus, important thing to note is this runs w/o error in some cases and returns error ...

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Playbook 'Update' button not working

Hii , I’m facing an issue with the Playbook interface. When I try to click on the Update button, nothing happens.Has anyone faced this issue or knows how to fix it?

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