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What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Guidance on queries related to ITOM Module

Hello All,Requesting to kindly share your knowledge on the following queries regards to ITOM : Query one :Scenario based: Instance A is connected to a MID Server, and the MID Server sends scan data to Instance A every week.Is it possible to temporari...

  • Question

Users need to be able to edit INC or CHG templates created by others

A user has requested their team be able to edit/update any INC or CHG template created by someone on their team. They have template_editor as part of the itil group, but that's only working on their own templates. I also tried tempate_editor_global, ...

  • Question

Using AI Search for a field on Catalog Item via BOX Integration

I have a requirement to integrate search via BOX, it takes value of a variable on catalog item, then search that value through BOX. Is that even possible by AI Search, by create a Box external content connector? Or are there any other approaches?

  • Question

User can still see Total Rewards Case

 Hi all, I’m facing an issue with HR Case visibility in ServiceNow. Scenario: A user is able to see Total Enquiry HR Cases only when the Assignment Group is set to xxx Assignment group . When the assignment group is changed to any other group, the us...

  • Question

How to Display g_form.addErrorMessage() Permanently in ServiceNow.

Hi,I have a requirement where an error message added using g_form.addErrorMessage() needs to be displayed permanently on the form.Currently, I am adding the error message through a client script. The message appears initially, but after some time it ...

  • Question

"Revert to New" in Change Flows

Has anyone moved to flow designer for Change requests? How is "revert to new" supported in flows? 

  • Question
  • Change Management

Next Experience, Navigation, and Access ​Task - Failed

I was able to follow all the instruction steps and after I click validate botton, it failed everytime. Couldnt figure out what went wrong. I have tried using both chrome and edge browsers. No luck. 

  • Question

I want to create an ACL that is read-only for the portal.

I want to prevent users from updating records on the portal screen.I think the easiest way is to use an ACL, but is it possible to create an ACL that only affects the portal?I'm thinking of a read-only ACL for the table.  Hiding UI policies and actio...

  • Question

Methods to integrate Power BI ?

I'm looking into ways we can integrate Servicenow and Power Bi. I know this plugin exists  but my company is hesitant to install plugins not made by Servicenow or Microsoft so I want to know what other methods are possible. What other methods are pos...

  • Question
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