Welcome to the ServiceNow Community Ready to learn, share, and connect? You've got a million people in your corner.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1130234members
3030459posts
The Brazil release is here, and so is your upgrade kit! Discover what's new in Brazil
Brazil release One Al experience. Autonomous work by design. Miss the Brazil release broadcast? It’s on demand. Watch Event Replay What`s New Popular Posts More The latest in Community Posted by jordancbaron Find Your Community at the Toronto World Forum Toronto, Join us on November 3 On November 3, ServiceNow World Forum lands at the M... Read More Posted by aastha14 Ask Me Anything about AI Skills and Agents for Incident Management Hi everyone, I'm Aasth... Read More Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron Join the now[dev]26 Hackathon: Build Something the World Has Never Seen Ready to spend a day b... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More
Popular Posts Posted by patrick decarlo Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Service Bridge: Initial Attachments Not Sent We are facing an issue with Service Bridge attachment synchronization and would lik... Read More Its_Azar Specialist A Simple ServiceNow Dictionary Change That Can Break Your Deployment One of those issues th... Read More Tejas Adhalrao Specialist ServiceNow Instance Cloning: A Beginner’s Guide 1. What is instance cloning? Instance cloning in Servi... Read More Juhi Poddar Specialist 🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule Introduction Search do... Read More Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events In person OHL with Frances Frei — Help New Ideas Catch On (APAC) Hosted by jasminecole 6 Nov, 2026 03:00 AM PST Event Details In person OHL with Frances Frei — Help New Ideas Catch On (AMS) Hosted by jasminecole 6 Nov, 2026 09:00 AM PST Event Details In person Christchurch SNUG November 2026 Hosted by craigwall 8 Nov, 2026 07:00 PM PST Event Details In person Wellington SNUG November 2026 Hosted by craigwall 9 Nov, 2026 07:00 PM PST Event Details Online Virtual Demo: From fragmented to decision-ready: A deep dive Hosted by Carrie Lea 10 Nov, 2026 05:00 AM PST Event Details Online Virtual Demo: From fragmented to decision-ready: A deep dive Hosted by Carrie Lea 10 Nov, 2026 05:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Services and Service Offerings in [Draft]

When you open a service in Service Builder - the Name is updated to include the word [Draft] - indicating the service and associated offerings are being updated.This automatically disappears when you publish or cancel your changes.However, until thos...

  • Question

Customer History tab issue

Hi!We are experiencing an issue with the "Customer History" tab in the Case record.Some users can see the records, while others cannot.For users who cannot see the records, the total count is still displayed in the filter field, as shown in the attac...

  • Question

🔎 Troubleshooting & Preventing Duplicate Task Numbers in ServiceNow

  Troubleshooting & Preventing Duplicate Task Numbers in ServiceNow A complete guide to understanding, detecting, and enforcing unique numbering on Task and Task child tables Duplicate numbering on Task or its child tables (Incident, Problem, Chang...

  • blog
  • Incident Management

De-duplication template do not use condition script result

Hi, I'm  creating a de-duplication template that use a script in the condition. The script create an array of sys_ids but it seems that the template is not using it and apply on all the de-duplicate tasks of the class instead of 20 I return in the sc...

  • Question

report_view on an indicator

All these data viz's are on the alm_asset table, however the 3 that arent showing are indicators rather than using a table for the data source. The user has access to report_view for alm_asset which is the source data for the indicator so why is it s...

  • Question

ServiceNow® Brazil Release - Top 4 New Features (Non-AI)

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   Today, the Brazil family release will become General Available. And with that, you can't miss the massive number of posts, articles, videos, Top 10 picks, an...

  • blog

Question regarding Project Workspace Financials tab

 Within the Financials tab, there is a Time Scope section at the top. I have a few questions related to this area.Under what circumstances would the Time Scope not prefill based on existing records? One of our users encountered this issue, but we hav...

  • Question

Catlog Item Pop UP

Hello All, We have a requirement from the business on a catalog item to display a specific text in a pop up if a variable option is selected. Normally we would configure this using either a UiPolicy or Client script, but this is why I am wanting to d...

  • Question

How to add a custom field to large number of forms

Is there a way to take a custom attribute on the cmdb_ci table and add it to many table forms (servers, net gear, etc.) easily? The issue is when we do a release upgrade the forms get overwritten and have to be re-done and it takes a long time.  

  • Question

Custom agents / skills

I would like to add a custom agent and associated skills that are automatically synced to a new project.I did find out how to add the agent and this is synced, can be read by the ai assistant but it cannot find the skills. I put the skills in the sam...

  • Question

PDI cannot wake up. It was active last night

I need help waking up m PDI. I used it last night but today(Nov 4) I cannot wake it up.Is there something going on behind the scenes today (Nov 4, 2026) preventing some PDIs from becoming active? It's been offline all day. Need some assistance. Thank...

  • Question

How to control Knowledge Articles Versioning

Hello Team,I need to understand where we can control/check the OOB Knowledge Versioning.Or If anyone help me to understand how the Knowledge Version worksPlease check the below screenshot, Thanks in Advance

  • Question
View More