How to control Knowledge Articles Versioning

[SayanG587898829]

Hello Team,

I need to understand where we can control/check the OOB Knowledge Versioning.
Or If anyone help me to understand how the Knowledge Version works
Please check the below screenshot, 

Thanks in Advance

[Dr Atul - LNG]

Hi @SayanG587898829 

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/article-versioning.html

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713200

Have a look here

Article Versioning

Article Versioning allows contributors to create multiple versions of a knowledge article from existing published or outdated versions, preserving changes in the new version while leaving the original unchanged.

Enabling Versioning

• Install the Knowledge Management Advanced Installer plugin via System -> Plugins.
• Activate the plugin and ensure the property glide.knowman.versioning.enabled is set to true.
• Migrate V2 knowledge bases to V3 by querying the kb_knowledge_base table for records with "Release version - is - 2".

Checkout Button Visibility

• Requires Article Versioning to be enabled, the article to be in Published state, and the glide.knowman.versioning.enabled property set to true.

Editing the Latest Version

• Check out the article to create a new minor version or edit fields configured for minor edits via the glide.knowman.versioning.enable_minor_edits property.

KBVersioningSNC Script

A Script Include containing versioning-related methods, allowing customization by overriding method definitions in the KBVersioning Script Include.

Accessing the Latest Version

• Use /kb_view.do?sysparm_article=KBXXXXXXXX (Knowledge V3) or /kb?id=kb_article_view&sysparm_article=KBXXXXXXX (KB Service Portal) with the sysparm_view parameter.

Permalink Behavior

• Points to the latest version accessible to the user.
• Contributors with edit access may redirect to a draft; read-only users see the published version.

View Count Discrepancies

• The kb_use table tracks total views, while the kb_knowledge view count reflects views within the last glide.knowman.view_age.days (default: 30 days).

Notifications

Subscribed users or those following the parent knowledge base receive notifications when a new version is published.

[yashkamde]

Hello @SayanG587898829 ,

To turn versioning on/off : navigate System Properties :

glide.knowman.versioning.enabled :

glide.knowman.versioning.enable_minor_edits :

Where to Check Article Versions :

Open any Knowledge Article form and scroll to the bottom. Under the Article Versions related list, you will see a timeline of all past drafts, reviews, and published numbers associated with that specific article.

The versioning works on version increments sequentially based on the article's workflow state:

• Initial Creation : 0.01 (Draft)
• Review : 0.02 (Review)
• First Publication : 1.0 (Published)
• Checkout : 1.01 (Draft)
• Republishing : 2.0 (Published)

Refer below for detailed understanding :

Article Versioning in ServiceNow Knowledge Management 

All About Knowledge Article and Knowledge Block Versioning 

If my response helped mark as helpful and accept the solution.