ServiceNow Community

WHEN SC_TASK(REQ) RECORDE CREATE , Request state is automated Approved

Helloflow desingertrigger : When creating a req record(sc_request), when I submit the catalog item, the Request State value is automatically "Approved "The Ask Fo rApproval process for the flow you created is no longer requested.By default, the exis...

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FSM Stock replenishment, inventory and parts.

Hi all,I'm working on FSM inventory and parts, I'm looking for the stock replenishment, I don't find any docs for this in learnings and community, if anyone has done this stock replenishment, please share.I'm looking for the auto stock replenishment ...

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Update the notification text color on ESC Portal

Hi,We have made few customizations to the ESC portal header, which impacting the notification bell icon on the portal, OOB bell icon color is white and we customized our header background color to white which conflicting.I have cloned the OOB bell ic...

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Sla Script include Not triggering

HI , My task is calling sla Response should be stopped , when user put comments(customer visible). but i had created script for the , because due to comments (journal field) , in condition type field i added my script include, but the script include ...

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Resolved! Unable to find Yokohama ServiceNow Administration fundamental learners instance

I completed Yokohama ServiceNow Administration fundamental learners instance couple of months ago. I wanted to practice for the certification now but the instance used during the Instructor led course does not work. The PDI doesnt match with the Inkl...

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カタログアイテムの入力時にグループを選択し、選択したグループをRITM上の承認者グループにセットしたい

カタログアイテムの変数においてグループテーブルを参照するものを作成し、カタログの申請時にグループを選択させ、注文後に生成されるRITMのレコード上で申請時に選択したグループを承認者グループとしてセットしたいのですが、workflowのaction等で実装可能でしょうか？他の実装方法がありましたら教えてください。

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特定のカタログアイテムを起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？

特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？テキストファイルをメインに添付したいと考えております。

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Service Catalog

Now Assist Virtual Agent – OOB way to ask feedback after each conversation

We are using Now Assist Virtual Agent and want to ask a feedback question at the end of each interaction:“Did AskIT resolve your query?” (Yes / No)Is there any Out-of-the-Box (OOB) way to trigger this automatically after each conversation ends, witho...

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Now Assist Panel Not Loading

Hello,After being provisioned a Now Assist instance by ServiceNow, I am unable to get the Now Assist panel to load in the top-right view. I have reviewed and attempted most troubleshooting steps outlined in the following KB articles without success:N...

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Rejecting tasks/requested items from Employee Center Portal not prompting for comment box

Hello, When someone is approving requested item tasks through the employee center portal when clicking reject it doesn't prompt for a comment box like OOTB. Checked the Approval widget and the rejected variable is clearly defined but no pop up box i...

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Save as Draft for Record Producer

Hi Everyone,I’m currently working in an environment where the “Save as Draft” button is not available in Employee Center when submitting a request through a Record Producer.The same functionality is working as expected in my PDI. Upon comparison, I n...

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How to Control Attachments for RITMs After a Specific Status.

Is it possible to implement this using a Business Rule: prevent attachments from being added or deleted for RITM records of a specific catalog item when the state is Work in Progress or later?

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Form view

Hello! I want to add image to the top of the page (see below). The form below is on a custom table. The url to this form is:https://testdev.service-now.com/acc?id=form&table=y_xxx_acc_source_option&sys_id=0248a1d593fd72502d91b13e1dba10d3>&sysparm_vie...

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My Active Items Widget - Which tasks are visible to user?

Hi all, i have a question related to My Active Items - My Tasks. Which tasks do you have in your employee center?Do you think the users should see their incidents/ stories on the portal?How is it for the users who are also working in the backend? I a...

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Script Includes: provide use case to understand !!

Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...

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