Widget - SnRecordePicker Role Issue

Hi,I am working on a custom application. I have a widget where I am using SnRecordPicker to show the list of users based on some filters. As an Admin, I am able to see the users in the field. But when an ITIL User is trying to access the field they a...

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Performance Analytics Migration Center "Page Not Found"

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   To help you move from Performance Analytics to Platform Analytics, ServiceNow created Migration Center. A tool that helps you transition with less effort. Wh...

• Article

ITSM: Digital Product Release || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article.   Table of Contents What is Digital Product Rel...

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Provider Notification Content

Can i add the variables that was created in the catalog item inside the record card type thought script in sys_notification_va_content table 

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Left align the submit button in catalog forms

Hi,we have a requirement where the submit button is to be moved to the left side of the catalog form for all the catalog forms.could you please help me with best practice on this and what are the impacts we might face while upgrade?

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create a report, for case & incident form which group is checked for the L1 capable fields

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Subflow Create Record Sys ID

I have a subflow that creates a record using "Create Record" action. Unfortunately this subflow does not have any output variables. I am trying to get the sys_id of the record created by this flow so I can use it in a reference field down the track. ...

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Calculating Average Time in "In Progress" Status for Resolved Incidents

Hi, How to calculate the average time incidents were in the ‘In Progress’ status, grouped by assignment groups, considering only incidents that are resolved in ServiceNow.  Thank you

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Restrict User to submit form if User Attach CSV file and contain Invalid email domain

hi, I want to achieve a task in which restrict the users to submit the catalogue item if user attach a csv file and contains invalid email domain in it. Also alert user to highlight the row number in which error occur.There is only one column in the ...

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How to link a subproject to an existing project within the project workspace

I would like to know how to link a subproject to an existing project within the project workspace.I understand that I can link them by selecting the subproject tab from the following screen and creating a new one, but is it not possible to link them ...

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Allow end user to see the current approver

Hi Community,Greetings. I have received a requirement to allow end user to see who is the current/next approves in the widget. Is there a way of doing it?Currently we are also planning for an upgrade, from Xanadu to Zurich. Is there such a feature OO...

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• Service Portal

Register for in-person AI-powered CMDB and ZeroOps workshops across AKL, WLG & CHC

Hi all,   Confirming the upcoming AI-powered #CMDB and ZeroOps workshops across Auckland, Wellington and Christchurch next week starting Monday 29th September 2025.   We’re excited to invite you to join our upcoming AI-powered CMDB and ZeroOps worksh...

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• auckland
• christchurch
• CMDB
• hands-on lab
• ITOM
• wellington
• workshop

How to get incident list response from AI bot?

We are using now assist Virtual agent Now Assist and would like to get a list of incidents as a response from a bot. How can I achieve this?

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How to place Rich Content at the top of the page in ESC portal

Hi, I’m customizing the Employee Center (ESC) portal and need to place a Rich Content component (banner) at the top of the page, above other widgets/modules.I want to display a highlighted red color image at the top of the page. I tried using Page De...

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