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Community activity

Localization : Automatic Translation of Knowledge Articles once Published

Hello Experts, I want to translate the knowledge article once it is published , how can I achieve this ?? Is there some automation script which can be triggered once the existing articles are updated/published  to translate in all the languages. Addi...

  • Question

Dyanmic Scheduling and travel duration

Hello everyone, We're in the process of setting up FSM with a use case to allow customer to self schedule appointments.  All of our appointments are at fixed times (e.g. 8am, 10am, 1pm, etc) with travel duration defined in the sn_apptmnt_booking_serv...

  • Question

can you create crews for contractors?

anyone know if you can create crews for contractors (wm_ext_agent) if using contractor management?i am not able to do it in my PDI- logged in with wm_dispatcher, can create crews but only select wm_agent, not wm_ext_agent- logged in with wm_manager, ...

  • Question

Translate Knowledge Articles with ServiceNow Localization Framework

Hi all, I am having issues to configure translations for Knowledge. I have been looking for Docs on how to configure to translate using only ServiceNow and no other third party service (IBM or Azure). Is this even possible?I can setup using Azure, bu...

  • Question

Export Excel and error 'Requested attachment does not exist' shows.

The above error occurred when trying to export the Work Order/Work order Tasks list based on the title referenced above. Steps to reproduce: Enter the Work Order list view (wm_order). Right-click > Export > Excel (.xlsx)/PDF/CSV The e...

  • Question

Assistance related to report creation

Hello Everyone, We have a Service Catalog form that includes standard fields such as text, choice, and reference. Additionally, it contains a field that allows submission of multi-row values (MRVS – Multi-Row Variable Set). I am trying to build a sta...

  • Question

Script include questions

Hello All: Despite it all, after 15 years, i'm revisiting Script Includes.  LOL. I don't do them much, so here is a dumb question. I'm attempting to restrict users from requesting duplicate service accounts.In my form, I'm also dictating the naming c...

  • Question

Indoor Mapping for Mobile Agent

Hello,I am currently working with Mobile Agent for WSD Case Management.My client wants a launcher tab for the map view of the building, and then select the floors dynamically. Does anyone know if it is possible to enable it OOO for Mobile Agent?Thank...

  • Question

List of TMF Open APIs servicenow supports currently

Hi Can anyone confirm the list of TMF Open APIs ServiceNow supports currently? There are in 50+ Open APIs but my understanding is currently only 12 are implemented by ServiceNow. Anything outside these 12 need to be built as a custom API if customer ...

  • Question

UI page not working in workspace

I have UI page which I'm calling from UI action. It is working fine as expected in native view but not in workspace view.  The purpose here is to select template in page apply to form based on current assignment group I'm able to identify  that "RP.g...

  • Question

ATF Test Step

For this catalog item,  we have a custom button below that needs to be clicked before launching the request form where it contains all of the fields you need to fill out and I am stuck in this step cause I am not sure what would be appropriate. I hav...

  • Question

Issue with Auto Refresh SOW list view.

Hello Experts, We have a requirement to auto-refresh the SOW list after updating any record on it. We tried enabling the glide.lists.live_list_enabled system property, but this only shows the count of updated records; it doesn't auto-refresh. The use...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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