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Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here.

ServiceNow has one of the most active and generous communities in the enterprise ecosystem. Every day, Experts, MVPs, and Rising Stars invest their time answering questions, sharing solutions, and helping others move forward (often for the nth time )...

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How is predictive intelligence confidence calculated?

My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value. My question is how this c...

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Resolved! ACL issue on new table

I created a custom table.One of these fields is a reference field on a catalog item.When a non-admin tries to submit the form, the reference field shows 'no matches found'.I have created a read ACL and added the itil role, but the result is the same ...

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Instance Customization Level Comparison Across Organizations

Hello,We’re looking to better understand how the level of ServiceNow platform customization, as indicated by the volume of records in the sys_update_xml table, compares across different organizations. We recognize that this metric alone isn’t a defin...

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Architect

Access control list not working

Hi all I am implementing ACLs and I am expecting a user to stop seeing records, however this is not working. I would like to see why ACLs are not firing and stopping the user, is there an easy way to see this? what is the steps to achieve this? Kind ...

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Getting Started with Workforce Optimization (WFO) for CSM

Getting Started with Workforce Optimization for Customer Service A comprehensive guide to implementing Workforce Optimization (WFO) for your customer service teams. Learn the key modules, understand the implementation phases, and discover the resou...

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Task 1: Create and Configure Security Groups (Content) - erro

Hi,I'm having trouble completing task 1. I've already configured the required settings more than 3 times, and it still fails to validate the task. Any suggestions?

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Need to auto fill Planned Start date of Change request which automatically creating from Schedule

required help @Ankur Bawiskar @SumanthDosapati @Vasantharajan N @Mohammed8 With this script Change Request is getting created and Change Task also getting created and auto assigned to group.As I need to auto fill the Planned Start date field with th...

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Missing Standard ACLs in sys_security_acl on Yokohama Patch 5 with MariaDB 10.6 Community

Hi everyone,Sorry in advance for the long post, but I’m trying to summarize an issue we’ve been struggling with. We installed Vancouver on MariaDB 10.6 Community, then upgraded to Washington and finally Yokohama Patch 5 (YP5). We also created fresh Y...

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Not receiving OTP mails to my mail for logging into servicenow university

Hello @Sunil2021 ,I am not able to receive my OTP emails while I try to login to the ServiceNow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical ...

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Agile story type field

On the tables for stories I noticed there is a type field that is not on the form by default. It has the options of Spike, Documentation, and Development. Since it is not on the form by default and I cannot find anything in DOCS regarding this field ...

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Agile Development

Introducing our newest team member: Jasmine Coleman

Hello Community! I am excited to announce Jasmine Coleman, @jasminecole, has joined our Community team. She is working on some exciting things, which you will be able to get a sneak peak into if you join our Speed Networking call on February 3rd . ...

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Tenable.io ingest all severity with special plugin filter

Seeking for best practice/practical solution on this requirement.We need to ingest all severity (CRITICAL, HIGH, MEDIUM, LOW, INFO) in Tenable.io but we need to filter the INFO to specific plugin id only.Things done so far:Added custom filter on HTTP...

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Data visualization - remove start / end time from Calendar Report

we are using Calendar Report on Incidents table to give an overview of P1/P2 Incidents (month view).For this purpose, we want to show the INC Number and Priority. While we can configury Number + Priority on "Event display fields" configuration, how c...

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Asset Model Mapping issue due to Intune Discovery

Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...

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