ServiceNow Community

Have any one experienced any issue with enabling this property? glide.ui.journal.use_html

Hi There,Our HRSC has expressed interest in being able to use a rich text editor in the Comments box in HR Workspace. This stems mostly from being able to properly use hyperlinks to Knowledge Articles but also for bolding steps for instructions back ...

Question

Report Edit Access Lost After Platform Analytics Migration & Zurich upgrade

Hello All, We've recently migrated our reports and dashboards to Platform Analytics and subsequently upgraded to the Zurich release in Dev and QA. Prior to upgrade we have moved the Prod reports data to Dev and QA. Since these changes, users are repo...

Question

Account Page in CSM/FSM Workspace

Redirects are not working for Account [customer_account] page in CSM/FSM workspace.I wanted to reach out to the community for help before createing a support case. Steps to reproduce: Open CSM/FSM Configurable WorkspaceOpen an existing Case with Ac...

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Customer Service Management

Strategic Roadmaps: From Backlog Gravity to Business Outcomes

Backlogs tend to accrete around vocal stakeholders and tactical requests. Executives must flip the gravity: value first, backlog second. Begin by articulating 3–5 outcome themes (e.g., “reduce time-to-fulfill by 30%,” “double self-service adoption,” ...

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Resolved! Dashboard Usage Statistics for Platform Analytics

I want to analyze the usage of the Dashboards created in Platform Analytics like last run, number of executions... User Experience Analytics offers a some general insights, but it is too general and if users disable tracking, then the data will not ...

Question

How to hide a specific issue category from Virtual Agent chat?

I want to hide the specific issue category option from the virtual agent chat. Can you please anyone suggest how to remove or hide the specific issue category form the chat options?

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Modeling a Consumer as a Contact with Financial Accounts / Policies in ServiceNow

Implementing ServiceNow for financial institutions often involves balancing consumer and business relationships within a unified data model. This can be especially challenging when authorized users, branch / agency employees, or support teams need to...

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How to show Record Producer variables on Incident form for agents.

Hello Everyone, I have a requirement related to the Incident form in ServiceNow, and I would appreciate your suggestions on how to achieve this.We have several Record Producers that create incident records. Each record producer has its own set of var...

Question

Cannot edit in read-only editor - What is this?

Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...

Question
Incident Management

Add Hr templates to contextual sidebar on HR workspace

Hello, I would like to add an option to the contextual sidebar on the HR agent workspace. Has anybody been able to do this? And if so what steps did you take to do this? Many Thanks, Luke

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How to redirect users to workspace from links in the list view to consult their incidents and RITMs

We dont need to use the UI core anymore to display any incident or RITM, please help

Question

Effort <> Duration

In the pm_project table there are fields that refer to a quantity of hours as Type "Duration". Any field that contains some quantity of effort should be of type -- integer. For example, 8 hours of effort can be spread across an indeterminate number ...

Question

Any tips for CSA examination?

Any tips or resources for CSA examination can be shared? Any preparation advise too?

Question

Catalog Task not created when workflow runs (after upgrade to Zurich))

Subject: Catalog Task not created when workflow runs (after upgrade to Zurich) Hello, We have an issue with a catalog item workflow after upgrading our instance to Zurich. Problem When the Request Item (RITM) workflow runs: The workflow starts correc...

Question

SNUGDK HOT TOPICS 2026

HOT TOPICS 2026 Vi planlægger spændende ServiceNow User Group events i 2026 – og vi vil gerne høre dine idéer. Hvilke topics synes du er mest interessante til kommende SNUGDK Events? Sådan giver du feedback:Skriv din kommentar direkte i artiklen el...

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