We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
992017members
2964388posts
Three days can change everything. Join us at Knowledge 2026 and put AI to work for you. Register now
The ServiceNow MVP Class of 2026 Introducing the 2026 ServiceNow MVPs The 2026 class is our largest yet. Ready to meet this year’s ServiceNow MVPs? Click below to watch each member of the program introduce themselves, and keep an eye out for their content within the Community! Meet the MVPs! What`s New Popular Posts More The latest in Community Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Turn Curiosity Into Capability | ServiceNow AI Summit Calgary | March 4-5 Hosted by Brandie 5 Mar, 2026 07:00 AM PST Event Details Online Join us in Calgary at the ServiceNow AI Summit | March 4-5, 2026 Hosted by Brandie 5 Mar, 2026 07:30 AM PST Event Details Online We're Back in Calgary! ServiceNow AI Summit | March 4-5, 2026 Hosted by Brandie 5 Mar, 2026 07:30 AM PST Event Details Online ServiceNow Exchange | CRM AI Academy: Voice Agents - From Intent to Real-time Resolution Hosted by ServiceNow 5 Mar, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Platform Academy- In‑Product agentic workflow AI Experience in UI16 & Workspace Hosted by ServiceNow 5 Mar, 2026 09:00 AM PST Event Details Online Office Hours with Frances Frei -- Work Smarter Not Harder (APAC) Hosted by jasminecole 6 Mar, 2026 03:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Lift Off Knowledge Challenge Issue

Hello Team , I hope you are doing well.I have received the email as selected as winner for phase 1  I have not yet received the winner declaration email. I have been closely monitoring my inbox (including spam/junk folders), but there has been no com...

  • Question

Change Success Score Script - Metric Definition

Hello,  I am looking for the script that sets the change success score value to 500.  In my metric definition, it says that the change success score is scripted.   The script consists of a value of "1".   When I run the data collection job that is pa...

  • Question
  • Change Management
  • Performance Analytics

Flow Designer executions stuck approvals not triggering.

Hi everyone,We’re experiencing an ongoing issue with Flow Designer , where multiple flows are stuck in In Progress or are not moving past an approval step.flow context of RITM also showing the error as you can see in the image.

  • Question

REMINDER | Register Now for the Las Vegas SNUG + Pre-SNUG Workshop!

Hello Las Vegas SNUG Members!    Don't miss the 2026 Las Vegas SNUG on Monday, March 16th, hosted by our customer, Clark County.    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers. Whether you are ...

  • blog

Enhanced Requests Page Experience

Feature Demo     Overview In the July 2025 release, we've overhauled the My Requests page in Employee Center to make it easier for employees to view, filter, and manage their requests.   The new experience introduces configurable tabs, filters, and ...

  • Article

Is it possible to provide iframe in spModal?

In portal, I had a sentence.. when I clicked on it..a popUp needs to open ... in that I want to show some website.. ex: w3 schools website... so what should I need to write? HTML <div>  <p ng-click="c.clck()">Click here to open Popup</p></div> Client...

  • Question
  • Service Catalog
  • Service Desk
  • Service Level Management

External User access on record producer form

I have created the record producer form, but it needs to be submitted by external users who are not part of our organization. How can we achieve this using the record producer or any inbound action method?

  • Question

Discovery stalling after Zurich upgrade

We have just upgraded to Zurich. Patterns and plugins are up to date. But after the upgrade I am seeing that anytime something is discovered with a database or active directory discovery stalls. ECC Queue looks like it's sent and recieved the payload...

  • Question

Resolved! Data source custom load by script with REstMessageV2

Hi,Please I'm trying to create my data source load by script, with my restmessageV2, after to create my staging table and transform map using load data. But i have error with my script data source due to the table objet. Here is the code, if someone ...

  • Question

Resolved! Can't amend destination in Homepage Destination Rule (Xanadu SOW 6.1.4)

Has anyone had an issue in SOW 6.1.4 where you cannot amend the destination URL even as an admin and I'm in the right Application Scope, the field just remains greyed out, been through the usual rules and policies etc but can't see any reason why.  W...

  • Question

Cannot find Major Incident Workspace

I have Service Operations Workspace but I have seen (and customer has seen) a Major Incident workspace that is OOB but I have followed install instructions but cannot see it . Any ideas?

  • Question
  • Major Incident Management
  • Service Operations Workspace

UI builder

I am configuring a workspace using UI Builder and have created a page that displays a list of records from a custom table. However, when I click on a record, it doesn't open. Why is this happening, and do I need to configure an event handler for it? ...

  • Question
View More
Announcements

Registration for Knowledge 2026 is now open. Secure your spot today.

Register Now