ServiceNow Community

Cell color highlighting in list visualization unavailable after Zurich?

Previous to the Zurich upgrade, I was able to create a list visualization and set up complex cell value highlighting rules, such that certain fields would turn green or red based on the value in that field for that visualization. After Zurich, I do n...

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color highlighting
deprecation
list visualization
Platform Analytics
Visualization
Zurich

Issue with redirection on case

Hi, I have created one business rule so when i am testing that on case form sometimes that is redirecting to another page so how to stop redirection Before/Inser, update(function executeRule(current, previous /*null when async*/ ) { var workNoteTy...

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Resolved! What is the best way to block users from promoting an incident to P1/P0

Hi, I’m trying to stop normal users from escalating incidents to P1/P0. Only the Service Desk should be able to do this.Right now, I’m using a client script to remove the High Impact and High Urgency options, but this only works when the form loads, ...

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Condition for 60 day date validation

Hi,I have to create a condition to meet the below requirement:Date of today is greater than Date of field 'Sent for Approval' + 60 days. The Date of field 'Sent for Approval' is a variable and I was able to add its value in the Dashboard using databa...

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In report outage data is showing as empty

Hi Everyone, In the report outage data is showing as empty, in database view where clause condition did i miss anything , can you someone please suggest me how to fix this issue? Screenshot attached below: @Dr Atul G- LNG Thanks & Regards, A...

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Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages

Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...

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CMDB Health Dashboard - Completeness Score Calculation

Hello, I have set the fields to be recommended in the Ci Class Manager for CMDB Health dashboard configuration and Executed the JOB but the data is not reflecting the dashboard. Could you please suggest a script which can be applied in the JOB "CMDB ...

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Dashboard
Reporting

Resolved! Inbound Email (sys_email) not listed in trigger table

Hi Community, I am not able to find "sys_email" table in trigger in flow designer. I need that table for getting subject, body etc., fields from that table to create work order from email.Is it possible to configure the tables in flow designer? Or is...

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Flow Designer

Platform Analytics: Dependent Service & Service Offering Filters

We need to implement a dependent filter behavior on a Platform Analytics dashboard similar to the out-of-the-box Incident form functionality. When a specific Service is selected in the dashboard filter, the Service Offering filter should dynamically ...

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I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action

Hello Community,I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action. RequirementWhen the approver approves the RITM→ RITM State should move to “Work in Progress”When the approver rejects the RITM→ RITM...

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Issue passing text split into script include

Hi community, I have a service portal form the will capture a list of User employee Id input by user in a multi-line field. Here is a sample of the input data:A00001B00001 Then I'm trying to use a script include to check whether the employee id exist...

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Creating record from Client callable Script include.

I have a requirement. If the schedule is already existing then show all the schedule entries related to that scheudle. If not Create a schedule. This happens from the Argument of the Module This function getSceheuleID, calles one more funciton that g...

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Predictive Intelligence - creation from email.

If we create manual tickets and save the PI kicks in and amend the categories if necessary. We have the fields set as required so we need to ensure these are filled in.If a ticket comes in via email these fields are not populated. Ticket is then up...

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I am getting the following error

Did you create the HHD Application Development epic?Did you assign all HHD Stories to the Application Development theme and HHD Application Development epic?Did you create the SNPI Stories Backlog?

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How to fetch total cost field in contract record an

Hi, I need to fetch total cost field from selected contract record in my catalog item and auto populate that fetched total cost value into cost variable (single line text) Thanks in Advance

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