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Resolved! How to update list columns in Service Operations Workspace

Hi there. I am having a heck of a time trying to figure out how to update the list columns in SOW (Service Operations Workspace). Here's what I am talking about:Click on All > Workspace Experience > Workspaces > Service Operations WorkspaceClick ...

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Reference variable not visible in Portal for non-admin user but visible in classic view

I have created a reference variable in my catalog item which is referring to Business Application table. In the portal when the non admin user click on that reference variable its showing "No Matches Found" but in Classic UI same variable displaying ...

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Resolved! Undocumented Table cleaner - OOTB improvements

TldrNew OOB table cleaner that enables multithreaded deletion which speeds up deletion activities hugely. On Yokohama dev instance active by default and can be self-enabled via sys_trigger. IntroEveryone probably had one or another use case where th...

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Import set api

Hi team, How to pass the data from staging table to target table using transform map and import set api ? Thanks,Manju

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Payload reached maximum

Hi Team, we are facing the issue like " payload has reached the maximum records (error 400)" in Integration. What can we do for this any alternative solution we have ? Thanks,Manju

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How Business Duration Calculated in Incidents ,how this calculated?

There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?

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How can I give user access to create reports but not see OOB reports created by sys_admin users

Hi Team, If I give report_admin / report_global role to an user, he can see all reports in system .Which we dont want . If I give report_group and report_user role, he cant see the report module itself in navigator. User should create or view only r...

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If @mention is used in an Interaction, the standard @mention notification is not tokens

When we use the @mention in an interaction record, the notification is completely blank. It has verbiage and the link to the record if we use @MENTION in HR case records, incidents, etc. Help!

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Copy work notes from interaction to associated HR Case

When creating a new HR case on an interaction, I'm trying to get the work notes from the interaction to copy over to the new HR Case that's associated. I'm trying to create a business rule but not having luck. Can anyone help?

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Need to make Rich Text label as Mandatory

Need to make Rich Text label as Mandatory in the catalog item and user uploads the file via Add an attachment , then mandatory mark should be removed. I know this can be done OOB, but i just wanted to know if there is any way to do this,

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UI Builder for configuring Service Operations Workspace

The Service Operation Workspace is an OOTB Workspace Experience, and I want to implement some logic on the incident form on the Workspace. In UI Builder, the "Details" tab contains a "Form Controller" which looks at a particular view of the incident ...

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UI Builder : Next Experience

How do I force a redirect to the Workspace view in the ServiceNow notification bell?

Currently, the redirect sends to the classic view if I am in that view and to the Workspace if I am in the Workspace. How can I force it to always open in the Workspace view?

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Knowledge Management Overview Dashboard

Hi experts, I have a requirement to add custom filters on OOB Knowledge management overview dashboard like- knowledge base and category but it's showing filters not applied -please refer screenshot- I also tried to create custom dashboard in analyti...

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Fuzzy Search in Zurich: Helpful or Chaotic?

Did you know the ServiceNow Zurich release introduced something called “fuzzy search”? If your users are suddenly asking why typing “user” brings back “clusters,” you’re not imagining things.I put together a 5-minute video breaking down what fuzzy se...

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Best Practices
Now Experience UI Framework
User Interface (UI)

Show survey responses for new questions

I have a survey in ServiceNow. Earlier, it used to have 3 questions. To report on the survey response, the team clicks on the related link "View responses in Rows", and it shows the questions in columns and responses in rows in a different table star...

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