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What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights RohitGeorgV Specialist Major Incident Communication plan While creating a incident communication plan from major incident, how is the status... Read More RohitGeorgV Specialist servicenow survey configuration for reference record How can I remove this reference record details from th... Read More RohitGeorgV Specialist Servicenow survey configuration How can I remove this reference record details from the survey when it is triggered. Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More Juhi Poddar Specialist 🌏ServiceNow Australia Release: A Closer Look at Workspace Lists & Forms If you have worked wit... Read More Prasanna_Patil Specialist Why Understanding OOB in ServiceNow Is Critical for Successful Implementations. When organizations tra... Read More Prasanna_Patil Specialist How to have tooltip on esc portal Hello All, I want to have a tooltip on esc portal when i hover on taxonomies and wi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Join Us! Register now to attend the North Texas SNUG | Koch Industries Plano | April 9th Hosted by Heather Strukus 9 Apr, 2026 07:00 AM PDT Event Details Online ServiceNow Exchange: Seamless Workplace Service Delivery: IFM Integration with Corrigo by JLL Hosted by Abigail Lavadia 9 Apr, 2026 08:00 AM PDT Event Details Online Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption Hosted by Sarah Wood 9 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy- Thursday Session Hosted by HariomS35974003 9 Apr, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: How the LA Court System upskills its workforce with ServiceNow University Hosted by Kevin_Lee 9 Apr, 2026 10:00 AM PDT Event Details Online Federal Tech Tech Talk: Beyond the Portal: Creating a Unified Digital Front Door Hosted by WhitleyT 9 Apr, 2026 10:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Building URL dynamically to view a RITM in 'Workspace mode

I am trying to build an URL to open a RITM  in ServiceNow (Workspace mode)When opening the RITM directly from servicenow,the following URL is presented: RITM0086545 | Service Operations Workspace | ServiceNow How can I create this URL dynamically for...

  • Question

CSS Classes and Rules

Hi All, does anyone figure it out how to apply CSS rules in UI Builder and what they are for? ServiceNow Docs regarding this topic is a joke. Create custom style classes and rules • Australia Build or modify applications • Docs | ServiceNow Has anyon...

  • Question

How does Pause Condition work in SLA and why is it important?

Hi everyone,I have a question regarding the Pause Condition in SLA within ServiceNow, and I would like to understand its actual purpose and usage.As per my understanding, the pause condition is used to temporarily stop the SLA timer when certain cond...

  • Question

AI skill not working anymore

Dear all,since today we notice a wierd issue with our activated skills like summarize incident or incident resolution.When ywe try to execute one of those we get the following error :"Something went wrong while summarizing your incident. Please try a...

  • Question

ERROR while installing mid server:

I've tried checking the log to see what's going on, but the installer didn't leave any log files.While installing mid server i am getting this error, Before installing I have created a user and provided him a mid_server rolewhat else is needed

  • Question

Resolved! Flow not triggered by Service Catalog

I have a catalog item that is linked to a flow, but the flow never fires and I'm not sure why. It all seems simple enough to set up, but nothing happens when I order an item. Have I missed a configuration step? If I submit a record from the portal i...

  • Question
  • Service Catalog

Creation of recurring incidents trends

How can the logic for automatically creating recurring incidents in ServiceNow be defined and implemented, and what criteria should be considered when configuring this functionality?

  • Question

SLA Pause and Stop conditions

I have a requirement, where user requested to pause the sla on sc_task tickets when it is moved to closed complete state until 7 days from closed at time. After 7 days from closed at time it should complete the sla which is running. if in case user r...

  • Question

Agent Assist Search Context Modification in CSM Workspace

I am trying to modify the list of choices available in the Agent Assist dropdown within the CSM Configurable Workspace (see attached image).Currently, it shows options like "Resolved Cases, " Open Problems" and "Knowledge Articles".I need to:Remove s...

  • Question
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