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What`s New Popular Posts More The latest in Community Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by AndersFigen Knowledge Live Vlogs, Episode 1: Knowledge Day 3 with MVP Anders Figenschow Follow along with Serv... Read More Posted by AndersFigen Knowledge Live Vlogs, Episode 1: Knowledge Day 1 and 2 with MVP Anders Figenschow Follow along with Serv... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by jordancbaron The Official CreatorCon 2026 Know-Before-You-Go! CreatorCon is Almost Here. Here's Everything You Need ... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Workspace related lists count When I open a record, the related tab “Diagnosis and Recovery Tasks” initially show... Read More George_1 Specialist Inconsistency in Knowledge Article Workflow Field After Upgrade I’ve noticed an incons... Read More Its_Azar Specialist MCP and ServiceNow: Enabling Context-Aware AI with LLMs I have been exploring around creating a few MCP server... Read More mayankkumar Specialist Digital End-User Experience End to End Setup Hi Everyone, Has anyone implemented DEX (Digital End-User Experience) recently? I'm... Read More George_1 Specialist Portal announcement I am creating records in the Announcement [announcement] table using a Record Producer. I have added thi... Read More Tejas Adhalrao Specialist Custom Validation Error Not Displayed in Easy Import Preview Requirement We are usi... Read More George_1 Specialist Catalog item fulfilment stages How are catalog item fulfilment states configured?    Read More George_1 Specialist SOAP call timeout SOAP call is getting time out at 60 - 65 sec, how to increase the timeout for this call, its a synchrono... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Register Today for the 2026 Cleveland SNUG! Hosted by Karen Canavan 8 Jun, 2026 09:00 AM PDT Event Details Online REGISTER NOW — UK Public Services Summit Edinburgh - 9th June Hosted by Will T 9 Jun, 2026 01:00 AM PDT Event Details Online SNUG Greece and Cyprus 2026 Hosted by trassias 9 Jun, 2026 02:00 AM PDT Event Details Online ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours Hosted by ServiceNow 9 Jun, 2026 05:00 AM PDT Event Details Online ServiceNow Meetup #11 in Gdańsk! - 09.06 Hosted by mgorzkowski 9 Jun, 2026 07:00 AM PDT Event Details Online Careers Are Built, Not Assigned: Navigating the ServiceNow Ecosystem with Intention (Option 1) Hosted by jasminecole 9 Jun, 2026 07:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Custom Workspace lists are not appearing for users

Hi,Custom Workspace lists are not appearing for users but as a admin i can see, despite configuring the List Applicability records and Audience. Could anyone please suggest a solution for this issue?  

  • Question

Server is mapping to a wrong service instance

Hi All,My case is - In my instance server is connected to a service instance like { Service instance -->uses/usedby (Application) --> run on/runs (server) }.Now, I have created a after insert or update business rule on server table to populate servic...

  • Question

Platform analytics Data visual's are showing blank

Hi All,platform analytics Data visualizations have been showing blank values for the past 2–3 weeks.I verified that the indicators do have scores, and data has been successfully collected for the last three weeks. The visualization uses two data sour...

  • Question
  • Data Visualization
  • Platform Analytics

Why Are AI‑Generated Work Notes Showing Null as the User?

Hi Community, I’m configuring an Agentic AI workflow that uses a Dynamic User as the trigger.When the AI Agent tool updates the work notes on a record, the username is showing as null. Earlier, it used to display “AI”, but now it appears null.   Has...

  • Question

Workspace related lists count

When I open a record, the related tab “Diagnosis and Recovery Tasks” initially shows a count of 5. However, when I click and open the related list tab, it loads and displays the actual count, which is 149 records.   Any suggestions on where to debug...

  • Question

ServiceNow CyberArk integration - unable to fetch credentials

Hi, I am currently working on integrating CyberArk with ServiceNow for credential management and followed the official documentation for setup. https://www.servicenow.com/docs/r/zurich/platform-security/connections-and-credentials/c_CyberArkIntegrati...

  • Question

In Mobile application Quick links are appearing at the bottom

I have a requirement to move the quick links section after home page search, I tried changing the order of quick links an given lowest order but still quick links is appearing at the bottom only, Is there anyway to move quick links on top of My Activ...

  • Question

incident age in hours

how to I correctly calculate the age of an incident in hours at the time (not the period end) the data collector job runs?

  • Question

HRSD - HR group creation

Hi,I was trying to create a new HR group and getting error as" Invalid Insert".Can anyone help on this? Thank you.

  • Question

PA Dashboard configuration

Hi I stuck in a configuration, User is asking different target value Priority wise in a PA Dashboard Report, Please check the below Screenshot where I edited target values, This PA report is using Priority.Incident as Breakdown.   

  • Question

How to move Incident records from production to sub production

We are planning to implement predictive intelligence for incident categorization. What is the best way to transfer production Incidents to sub production instance to train the models?  We cannot clone as we have a lot of ongoing development activitie...

  • Question
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