ServiceNow Community

Fields make editable to a group only

I created an ACL for 3 fields to be editable only to a specific groups, but it's not working.Sample ACL By default, role snc_internal is already there. I tried to remove the role but it is required in add role by create new ACL.

Question

Health Sentinel for ServiceNow: Bringing Sensor Logic to Platform Monitoring

In complex enterprise environments, proactive monitoring is critical to maintaining stability and performance. Inspired by how physical sensors detect changes in environmental conditions and trigger appropriate responses, I developed a custom Serv...

Article

Resolved! CSA Exam

What kind of questions are asked in the CSA exam? Are there more scenario-based questions? Also, one of my friends had given the CSA exam about a year ago, she said that there was section-wise cutoff. When I checked the 'Review your exam results (Mai...

Question

ACC SAM Usage : Creating new Reclamation rule for non-licensable software

Hi everyone, We have installed agent client collector in mac and Windows. We are trying to get software usage details from laptop and desktop . For licensable software, we have enable the property. "sn_acc_vis_content.disable_sam_reclamation_rules_f...

Question

GlideAjax is not executing Script Include method across scope

I'm facing an issue while calling a Script Include from a Client Script using Glide Ajax. My Client Script is in the Global Scope The Script Include is in the Customer Service Scope Accessible from is already set to All Application Scope Sc...

Question

Custom Table feidl related option are not visible to the non -itil Role user

Hello Everyone, in catalog item having one variable Real and Dupe .Real options are depend on the Dupe optionfor the Real variable options I have created one custom table and in that table create one field Real and check the option show options with ...

Question

Information object intended use

Hello community! Just wanted to post a question to hear your thoughts on something where I think I know the answer, but the outcome is still bugging me. How exactly are information objects supposed to be related to Business Applications? Yes, I've re...

Question

Trigger activity set based on mandatory task of the previous activity set

Hello Community, I have a requirement where I need to trigger an activity set when all the mandatory tasks (optional = false) in the previous activity set are completed. Here is what I have done in the advanced trigger, but it still isn't working. An...

Question

entity based access control

I am looking to use Entity based access control for IRM. I would like to restrict Controls and Risks from showing to people outside the hierarchy for that area of the business.I have setup Entity Access Configuration as an 'Entity' and selected entit...

Question

Playbook in the Source-to-Pay Workspace

Hello developers, In the Source-to-Pay workspace, we have a playbook that automatically triggers based on certain conditions and this part is working perfect. The problem is that the "Playbook" shows as the first tab in workspace (see attached screen...

Question

Product configuration in multiple languages

I’ve recently started working with SOM, and I’m setting up a sample catalog to evaluate whether our current catalog can be migrated to ServiceNow. I need to understand whether it's possible to configure products and their attributes in multiple langu...

Question

Risk event Entries and Risk event Currency convention

Hi , In Risk event , Risk event entry added in EUR and Net loss calculated in $ USD, glide.i18n.single_currency= falseglide.i18n.single_currency.code=USD are two properties in global, But when the property glide.i18n.single_currency.code changes then...

Question

Create playbook for HR case for the agent and the employee (portal/workspace)

Hello,I would like to know if it is possible to create playbooks for standard HR service requests.The employee must enter their HR case in a playbook on the portal.And the agent must continue in the workspace, still in the playbook.I thought about Li...

Question
Human Resources Service Delivery

Email Parsing -Based on subject content

Hell Everyone,I have the problem in email parsing .as per the below image record is not getting update after finding the incident existing

Question

HRSD - Employee form (Collect Employee Input) limitation.

I'm currently having an issue with the Employee Form / Survey Designer. There seems to be a limitation where it cannot fetch data from another table, which prevents me from displaying the value on an Employee Form field. Based on the scenario shown ...

Question