ServiceNow Community

Add message as comment in Virtual agent

Hello,i have a requirement , there is a decision field in Virtual agent which is --- would you like to add a comment and there are 2 choices yes/no if user dont select yes or no and type the comment instead of selection 2 choices then it should add a...

Question

Change Background color of Number field to Yellow when attachment is attached by Requester

Hello All, I got a requirement where the 'Number' field background color should get updated to yellow when attachment is attached by Requester. Could you please help me with your inputs to achieve this scenario. Thanks for looking into this.Thanks,Pu...

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Resolved! can you create crews for contractors?

anyone know if you can create crews for contractors (wm_ext_agent) if using contractor management?i am not able to do it in my PDI- logged in with wm_dispatcher, can create crews but only select wm_agent, not wm_ext_agent- logged in with wm_manager, ...

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How the order of catalog items decided in "sc_catagories_page" widget.

Hi All, In the "sc_categories_page"widget available in the service portal, there is one catalog item "xyz" which is visible at first place, but the requirement is to make this at last. I have checked the order field value of items, but widget is not...

Question

Enable Delete UI action button for specific user

I want to enable the Delete UI action button for a specific user for my custom table which extends from the task table. When I tried checking the UI action button in the task table and tried adding the user role here I don't see the user able to view...

Question

Transform Map on Database Instance Field Assigning Server CIs...

Recently, our CMDB update forms started acting strangely; worked for years, but problems perhaps after recent upgrade. Anyways... When our DBAs are creating/updating their CIs in the CMDB, for reasons unknown recently, the DATABASE INSTANCE reference...

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Update a single variable after the RITM submitted before creating catalog task

Hi All,I would like to implement a logic in Flow Designer where, upon submitting a request, a specific variable is dynamically updated based on the location of the user (i.e., the value of u_requested_for.location). This updated value should then be ...

Question

Incorrect Label name for the palo alto firewall table

Hi Servicenow Team, I am new to Servicenow and don't know how to reach servicenow directly if any issues are their in the System so, am reaching out to community instead.We are on Xanadu upgrade and I have observed a small difference on the Label of ...

Question

Confused bwtween these 2 dashboards. ANy insights would be great.

Hi All, we have Now Assist for viatual agent enabled.We want to track some KPIS through it. We see two dashboard providing us some numbers but both are showing diff numb ers for the same feature.Any help on distinction and how to use the dhasboard w...

Question

Character limit of email_address field on the table sys_email_client_from_address

Hello everyone, we are currently in a situation where we want to adjust the 'From' & 'Reply-To' address for certain email client templates. For that we created a record on the sys_email_client_from_address that is referenced from the respective sys_e...

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ServiceNow Configurable Workspaces: The Future of Unified Experiences

Have you ever wondered why, even with the right data and tools, teams still struggle to work efficiently on ServiceNow?The answer often lies not in the processes themselves but in how those processes are experienced. Traditional interfaces, though fu...

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Lab Practice

I have started preparing for the CSA exam, and I sometimes find it hard to follow the labs in the ServiceNow Administration Fundamentals On Demand (Xandau). So I would appreciate suggestions on how to do them effectively so I can understand the conce...

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How to hide the platform analytics advertisement on legacy dashboards??

Is there a way to hide this message on the legacy dashboards page? I do not want to advertise Platform Analytics until we have a program to migrate people.I can't find a property or a setting to disable it.

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Discovery Credential Types

Hello ITOM Experts, What type of credential needs to be set as we have all Windows AD Authenticated and SSO for infra devices.Meaning Storage, MS SQL, SCCM, All are AD Authenticated. So NO JDBC (for SQL DB)NO CIM for StorageNO JDBC for SCCM So If I ...

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Community Week Capsules: Hit record, earn a badge, win a prize!

Community Week Capsules: Record a video, earn a badge, and win a gift card! Hey there, ServiceNow Community! Community Week is here, and we couldn’t be more excited to celebrate with you! One of the highlights of the week is our Community Week ...

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