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Not creating expense lines for project when the time card is approved.

Not creating expense lines for projects when the time card is approved and the expense lines are creating only for project tasks. Checked the system property 'glide.cost_mgmt.process_task_top_task' and the value is true.

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Send API using workflow

Hi All, I have created an approval workflow, all steps seem to work apart from the send API outbound stepcould someone take a look and let me know what is the issue to send the outbound api message

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Resolving Duplicated "Create knowledge" Actions in SOW Incident Form

In the SOW incident form, there are two "Create knowledge" actions: one implemented as a UI Action and the other as a Declarative Action. These actions provide different user experiences and are designed to appear exclusively based on their visibilit...

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Knowledge Management REST API

Hello, I am testing the Knowledge Management Rest API, and it is only returning me a count of 4693 articlesbut I have a lot more articles on the systemeven if I count only the published ones, the count does not match Can someone help me with this top...

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Everyone, I have a requirement to trigger lifecycle event via an Inbound Action.

Everyone, I have a requirement to trigger lifecycle event via an Inbound Action. Provided there are lot of IT Tasks to be created that are dependent on outputs of HR tasks created that could be sequential or parallel. What is the best way to achieve ...

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ServiceNow Named a Leader in the IDC MarketScape for AI-enabled Asset-Intensive EAM Applications

Driving Innovation in Enterprise Asset Management We’re excited to share that ServiceNow has been recognized as a Leader in the IDC MarketScape: Worldwide AI-enabled Asset-Intensive Enterprise Asset Management Applications 2025 Vendor Assessment (doc...

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Resolved! Manager add Delegate on behalf of user

I am working on a requirement to allow a user's manager (or other appropriate person) to set up a Delegate on their behalf. Use case is employee has medical emergency with no prior notice and immediately is offline. How have other organizations handl...

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Alert correlation based on CI class and support group information

We have a requirement to create a correlation as below. The Storm of Node Down Alerts should be grouped together based on the CI Class and only one INC should be created using the assignment logic based on the Class and its Support Group. The logic s...

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Hide the COE field within the Case Creation dialog in HR Agent Workspace

We often receive questions about how to hide fields on the case creation dialog of HR Agent Workspace. In HR Agent Workspace, case creation no longer uses the UI page for configuration. This article walks you through a simple use case so that you, t...

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Delete Action of Due diligence table should be visible to Specific group.

Hi,Any user from VRM team cannot delete a problematic DDR not IRQ records.The users under USR* VEN USR or USR * VEN ADMIN must have a delete button on the UI.Due diligence Request(DDR) table extends Task table(OOB).By default,admin users can delete t...

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Query related to flow designer

With respect to this catalog item and flow designer we need some clarification1. When The workflow is attached to catalog item, and if RITM of that catalog item is made as closed incomplete, the respective sc_tasks are also marked as closed incomplet...

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5 Practical Ways Now Assist Helped Our Service Desk — And 2 Surprising Limitations

I’ve been working with Now Assist in our Service Desk environment for a while now, and instead of sharing the usual “marketing-style” benefits, I wanted to post something real and practical from day-to-day experience.Here are the 5 ways Now Assist ac...

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How can I import tasks from excel into a board

From testing I know that I can define a data source, attach a workbook and define a transform map/field mapping to create or update tasks in a board however when using a custom column I see no easy way of determining the correct target field given th...

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CSA mock questions

Hello, Can anyone suggest a few website where i can take mock test for the CSA exam.

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UIB AJAX call

Hi everyone,I’m working on a technical dashboard in UIB that includes a client script. I have a simple requirement: retrieve all child project IDs for a given parent project.I created a data resource and bound a client state parameter to the conditio...

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Yokohama release