ServiceNow Community

DIY AI Agents: Build, Assemble, Deploy

In the world of technology, we often face a familiar dilemma: should we buy a ready-made solution or build one ourselves? I was reminded of this during a recent AI proof of concept (POC). We were working on a voice-based AI agent, and just as we were...

blog
Delegated Development
Integrations
Service Creator
Support - Customer Enablement
VS Code Extensions for ServiceNow

Need to change the community handle name

Hello all,I want to change my ServiceNow Community handle name , which currently looks like this "KondurVishR1582" , does anyone know how to do that, if so please do share.Thanks, Vishnu.

Question

How can i automate the group creation in different environment?

Is it possible to automate the creation of a Group in DEV using a Flow designer coming from a RITM ticket. Then automated to be exported to Both Test and Prod environment? The Group created must have the same sys_id across the environment.Thank you

Question

Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2) – IntegrationHub Jira

I am facing an issue while integrating Jira using IntegrationHub.When configuring the Update Jira Issue action, I get the error:Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2)No dynamic inputs data was provided from the action I u...

Question

Hide OOTB Update Button

Hello Everyone,I have created one custom table and created records in it. So, when I open one of the records, I can be able to see update and delete button which are OOTB. That update button should be visible only to admins and for other users it sho...

Question

Microsoft Copilot - ServiceNow Connector

What do I need to do get serviceNow Connector ready? Is there a sandbox ServiceNow environment where I can create the ClientId/secret? thanks

Question
copilot
External Content Connectors

Auto Generate Refresh Token for JIRA for Authorization Code Flow

We are using ServiceNow to JIRA integration which has OAuth authentication mechanism(Authorization Code Flow), we recently ran into the issue where our refresh token got expired and we were not able to access the JIRA project.I need to know1. Do we n...

Question

Employee Form / Collect Employee Input Task Type - Survey Question

Hello, we are building a promotion journey that will be initiated by an employee's manager. As part of the journey, the manager will receive additional tasks later on, one of these being a matrix we use to determine an employee's criteria for levelin...

Question

How to resolve Form Sections duplication while moving update set to other instance

The duplicate form section are generated while committed the update set to test instance. Even Try with creating new form View but facing the same problem.Need Help how can be resolve this?

Question
Security Incident Response

Inbound Email Action: Parse Data From Table in Email to Create Multiple Incidents

We have a project where ServiceNow will be receiving an inbound email, and needs to create Incidents off of it. The information needed to create the Incidents is found in an HTML table in the email. I have found other threads discussing similar iss...

Question

ServiceNow Exchange: Autonomous IT Academy

The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving two critical outcomes: zero service outages and zero-touch IT support. ...

Event
Academy
IT Service Management
Virtual

Somehow missed part of the previous task on my lab.

I need some help please. Somehow I managed to progress to the VTB task without creating a problem with the given values from the previous task. I am not sure how to create said problem with the correct components, so I can progress, and finish my cur...

Question

How to resolve Form Sections duplication while moving update set to other instance

The duplicate form section are generated while committed the update set to test instance. Even Try with creating new form View but facing the same problem.Need Help how can be resolve this?

Question

[Article :-5] Comprehensive information Employee Document management HR Servicenow

Overview:Employee Document Management is a centralized repository where all employee files can be securely stored and retained, even after they are no longer actively in use.Prerequisites:Human Resources CoreRequired Plugin:Employee Document Manageme...

Question

Resolved! Data storage in base table and extended table

When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...

Question