ServiceNow Community

How to restrict to trigger Out Of The Box notification

Hello team I have created some custom notifications for a custom HR service. However, when I create a request or case, some additional out-of-the-box (OOTB) notifications are also triggered. I have already defined all the trigger conditions as per m...

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Hide the ‘New’ button for related lists when the HR case state is ‘Closed Complete’

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, if an HR case is in the ‘Closed Complete’ state, I want to automatically hide the ‘New’ button for all related lists, such as Interview, Involved Parties, Allegation, and Evi...

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Parent REQs need to be closed when the child RITMs are not open

I want to write a fix script to update the parent Req is open when child RITMs/Sctasks are not open (Cancelled, Closed incomplete, closed complete).

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After the state changes to Closed Complete, all corrective actions need to be verified.

In ServiceNow HRSD, under Employee Relations, if my HR case is marked as Closed Complete, I need to verify all corrective actions. If any corrective action is not in Complete status, the HR case cannot be closed, and we should display an error messag...

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Can i show template inside a variable

Hello All,I want to have a template where i will have some patient details.like name ,age,gender like these will be questions.and these questions even i can store in a table as well i have a custom table even i can reuse that if we need.My requiremen...

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Restrict Incident Date Selection ONE MONTH AGO

I have created a record producer with a variable called Incident Date, and I need to restrict users from selecting a date that is more than one month old. For example - if today’s date is 07-Dec-2025 and I select 06-Nov-2025 or any date before that, ...

Question

Opened for name populate in email body

I need to create a simple notification email script to display the ‘Opened for’ name in the notification body. The scenario is that I am creating a notification on an HR Task, and I want to show the ‘Opened for’ name from the case associated with thi...

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KB article configuration

Hello Community, This above article is created by publishing one policy . I have one requirnment i want to show valid from and valid to date of policy from that policy record in highlighted area of kb article . will you please help in configuring ...

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Default “Planned Outage” when creating Outage from Change Request

Hi Community, We have a requirement related to Outage creation from Change Request. Requirement:When an Outage record is created from a Change Request, the Type field should default to "Planned Outage". Current Behavior:When creating an outage from a...

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Resolved! Pattern execution on ACC - check-allow-list.json manage commands (powershell)

Hello, There is attached check-allow-list.json.zip file in KB1585764 which contains all possible commands to get application patterns working almost 1000 commands.There is not commented which pattern is using which command. I tried to just include co...

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Discovery

Cross scope privilege Error Message

In ServiceNow, when I'm saving a Task by clicking Save and Closed: I'm getting the below error message:Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a...

Question

Reference Qualifier - Location of Resource

Hi friends I reckon this is really simple, however I'm having a bit a New Year brain blocker. I'm creating a catalog item for a pool car booking request. Luckily, we currently only have four pool cars in our organisation spread across three location...

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Transfer Events (em_event) data between Servicenow instances

I'm working on an Integration where I need to transfer (copy) the events data present in em_event table from one Servicenow instance to other Servicenow instance. Can someone guide me how on to achieve this ? I don't want to use update set or export ...

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Event Management

Application Manager does not show any plugin update anymore after patching to Zurich release Patch 5

Hi all After patching our DEV instance to Zurich Patch 5 we wanted to update all our plugins.But after upgrading the first plugin the application manager does not show any available update anymore.We did the same procedure on our TEST instance and go...

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Filter through range of dates excluding year

Is there a way to filter a date field within a specific range without including the year?For example, I only need to filter the end date in the range of October 1 to March 31 (10-01 to 03-31) instead of 2025-10-01 to 2026-03-31.

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