ServiceNow Community

Microsoft Teams (Conversational Interface) – Notification Not Delivering to Teams

Hi everyone, I’m trying to send a Virtual Agent notification message to Microsoft Teams (Conversational Interface) when an Incident is resolved.The notification works fine for the Service Portal, but nothing is delivered to Teams.Is there anything el...

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Resolved! Download attachments of selected records of a table as a zip with record number appended

Hi,I have a requirement to append file number to the file name in the zip.below is code. Any leads are appreciated.UI Action:function downloadZip() { var selectedAttachments = g_list.getChecked(); // If used in list if (!selectedAttachments ...

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Performance Analytics Report and Dashboard

Hi,I need to create a Performance Analytics Report and Dashboard for the excel sheet provided below, that gets the count when an incident record is created from the CI . Also it needs to provide the count on both yearly and weekly basis. Please help ...

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getNullValue does't work although I can update the parent field via gr.setValue('parent', sysID)

I can use gr.setValue('parent', targetSysId); to update the parent field of a kb article to a specific KB, however, I can't use gr.setNullValue('parent'); to set the parent field to NULL, why?

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Assign Security_admin via Scripted rest API

Hi Folks,I am working on automate UAM(user access management) through scripted rest API, which is working as expected but there is a scenario where we need to assign user to a group which has security_admin role.Currently user is getting added to tha...

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How to Remove Column Filter from a Platform Analytics Dashboard in ServiceNow?

click on edit and Select Data Visualizations on dashboard .In the configuration options, look for the Column and Row menu and ungroup it.uncheck the option “Show column filtering” to remove the filter.Click Save on the top-right corner.

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Performance Analytics

Training Course Error

I got the below message error in the middle of my training course lesson. I have tried logging off and back on and still getting this error.

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How to add dynamic URL in instance with URL?

I have a requirement to change URL dynamically or based on condition on widget in sp_instance_link HREF/URL. How to handle this or is there any way to do this

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What changes are considered as Customisation ??

Hi all,I understand scripts, new table , custom fields, new ui action etc.. is considered customisation.Does changing form layout or list is also considered customisation?Also do customisation has any draw backs as such? Thanks,Zeba

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インスタンスの健全性を守る——Impactが実現する「診断 × 予防」の仕組み

皆さん、こんにちは。ServiceNow CSMの山梨です。本日は、Impactをご契約いただいているお客様にご提供している、「Health Analytics Dashboard」と「Real-time prevention」についてご紹介いたします！ ※本記事はWorld Forum Tokyo2025にて、多くの方にご視聴をいただきました「OOTBの真価を引き出す実践アプローチと、ServiceNowプラットフォーム健全性維持のベストプラクティス」のセッション内容を参考にしています...

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Platform Health
ServiceNow Impact

FSM Dispature workspace -agent assignment

Hi all,I'm unable to assign the agent to my tasks in the dispatcher workspace ,sometime I can't see the white space and even if i have white space and skills are matched unable to assign them -Auto assign and assignment assistance is not working fo...

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Data Manager Policy question

Hello all, In the CMDB Workspace, when we click on the Data Manager, then we get an option to create a new policy, So, today evening, I have created a new Retire policy. So, during creation of new Retire Policy, selection of oob Subflow (Retire Confi...

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Next Experience, Navigate, and Access Task

Hello, I am trying to complete a task and it is asking me to select the system administrator avatar at top right corner, then select impersonate user. I am not seeing this, am I looking in the incorrect spot? I click on my initials and do not see any...

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Issue in Order Guide - Two Step Checkbox (Portal view)

I want to have my order guide as two step in service portal instead of 3 steps. So I have checked The "Two Step" CheckBox in the Order Guide. System Properties Updated : "glide.sc.checkout.twostep" - true; "glide.sc.sp.twostep": false. It is working ...

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Post is not displaying in ServiceNow community

Hi All, I have posted a question in community but it is not showing in community or in my profile.my profile showing 2 posts but not showing the actual post@Bhavya11 Thanks,Sireesha M

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