ServiceNow Community

Autopopulating the two list collectors

Hi,I have a scenario where i have two catalog variables, Servers and Applications. Servers is pointing to cmdb_ci_server, while applications pointing to the cmdb_ci_appl tables. Servers selection should autopopulate the Applications. it is autopopula...

Question

Custom Flow Action: Create Group Approvals not Working Quite Right

We are buiding a process where users can fill out a Multi Row Variable Set (MRVS), and from that, we will build Group Approvals. The MRVS only has two fields: Approval Group to assign to, and Comments. I am building a Flow to create Group Approvals ...

Question

Variable set removal from Catalog item

Hi, I removed existing variable set from catalog item in Dev and moved the changes to Test. its captured in update set, the variable set still exists on catalog form, several times i did removed and moved, still the variable set exists on catalog ite...

Question

SG-SCCM discovering model names instead of product version for laptops

We have SG for SCCM doing the discovery of our hardware CI's. The model information that we are getting is the product name via SCCM for example Lenovo 21CES0B800 which is making tough to identify the model, instead the business want the version numb...

Question

Default View is randomly changing to Planning Console View

In tsp1 project table randomly the view of the project is changing to Planning Console View.Even after changing it back to the default view again when we open any project it is opening in Planning console view.And only two users are facing this issue...

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Project Portfolio Management

Feasibility and pros/cons of maintaining both Service portal and Employee Center

Are there any technical risks in implementing Employee Center and keeping Service Portal operational. Can both portals co-exist and share pages/widgets?Assuming they can coexist, can you provide a perspective on why or why not this shall be done?

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cmdb_ci_printer use count historical report

I am looking to create monthly reporting on the use_count field of all in use printers, I am not finding any OOTB solution at this time without complex scripts.

Question

Resolved! set delegate to get approval emails

I setup a delegate for a manager who is out of the office. I have noticed that the delegate is not getting the notifications. Is there a way to set up the notification to send the email to the delegate as well?

Question
Scripting and Coding
User Interface (UI)

ask for approval flow using direct email id using get catalog variable

i have flow on step 1 - i will get catalog variable values in single text box (i will get email id)step 2 - ask for approval ( i want the email to be given as the approver)

Question

Service Operations Workspace - Custom Configurations

Hello Community, In this post, I have consolidated the links containing list of customizations done on Service Operations Workspace. Service Operations Workspace – How to clone the landing page? Service Operations Workspace - How to add a VIP ...

Article

REGISTER NOW: 11/6 Kentucky SNUG | Lexington, KY

Hello Kentucky SNUG Members!    We're excited to be hosting the 2025 Kentucky SNUG, on Thursday, November 6th in Lexington. Special thank you to Lexmark, a Subsidiary of Xerox Corporation for hosting the event. We’re currently looking for customer...

Event
In Person

Is it possible to authenticate users using an external API instead of Active Directory integration?

Hello community,We have a requirement where, if a user is already logged in to another application, they should not have to log in again when redirected to the ServiceNow Virtual Agent or Customer Portal. Instead, ServiceNow should recognize the sess...

Question

Accessibility within EC Pro

I'm new to ServiceNow EC Pro, and I've been playing around with EC Pro on the lab instance.While playing around on the Page Designer I noticed that <main> is the only available semantic tag.Is there a way to add more or that's all there is?If, for ex...

Question

Live on ServiceNow: Now Support and what it can do for you (APAC)

Join us to learn how to set up your organization to log support cases and receive important email notifications about your instances. We’ll walk you through the ServiceNow support model, SLAs, and all available channels for resolving issues—includ...

Event

Email

We have identified multiple cases where users are not receiving incident assignment notification emails when incidents are assigned to their group.Examples:• User 1: Sai alampalli From group TNT_SPT_GLB_SpsOrcWMSInfosys.• User 2: Haripriya Bandi fro...

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