ServiceNow Community

Read ACL should not have GlideRecord/GlideAggregate/GlideRecordSecure in script.

Hello All,Hope all are doing good !!ACLs (Security rules) should not have GlideRecord/GlideAggregate in scriptWe have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or is...

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How to Get Previous Field Value Outside a Business Rule in ServiceNow

HISTORYWALKER API v1 → initial v2 → updated v3 → walkTo(n) current ● ServiceNow Developer Blog How to Get Previous Field Value Outside a Business Rule in ServiceNow AT Astik Thombare · Senior ServiceNow Developer · April...

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Unable to select the value to map in flow designer

I am working on the flow designer that triggers the Staff change LCE from the Workday payload received. The payload includes New Manager ID and Old Manager ID(both are string inputs to the flow).There is a lookup record for the New Manager ID and the...

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Issue with "Lists and Filters Task" Validation

Dear team responsible for the learning portal, Unfortunately, the validation for the "Lists and Filters Task" is not working. Based on similar reports in the community, this appears to be a recurring issue rather than an isolated case.I would kindly ...

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Resolved! Filter issue in dashboard

Hello, I am trying to create these 2 filters on the dashboard .while creating the filters I am not getting the fields to select .Where I am doing wrong ?can someone help me ?Much appreciated your help

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Hello

Triggering a notification to child

Hi all, I want to trigger a workflow. When the changes are made in the parent form fields. Then the approval and notification has to trigger to the approval group in the Child. How is it possible?

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Resolved! How contacts can manage their groups

Hello,Is there any OOTB way to give a Customers (Contacts) a possibility to manage their access/roles/groups?Regards,Patryk Oshibuchi

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How to make fields editable on task level on sc task table

I have a requirement in service catalog that I have to populate two fields to only the fulfilment team at the task level and I have to hide the variables on the portal. And the unique qualifier I was using is the catalog item name and the task descri...

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I would like to configure the CMDB Health Dashboard to display only the principal classes.

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Order Guide not displaying Next/Submit buttons in Service Catalog

When I'm in the Service Operations Workspace and put in the name of a Catalog Item in the search bar on the upper right, the Catalog Item has no "Next" or "Submit" button.Note that this Catalog item is an Order Guide. So far, this only appears to hap...

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Not allowing set or delete of deny-listed property: error

Hi community, I’m getting the error “Not allowing set or delete of deny-listed property” when trying to create a system property. Does anyone know what might be causing this? I couldn’t find any documentation or articles explaining it.

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Copy tags from (sysapproval_approver)table to (sys_journal_field) table whenever the approval create

Hello Team,I am using the below Query Business Rule to copy tags from the sysapproval_approver table to the sys_journal_field table whenever an approval is created.Currently, the tags are being copied, but they are not accurate and there is a mismatc...

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Universal Request number populated instead of Request number

Hi, We have implemented Universal request by installing the plugin (Plugin id: com.snc.universal_request) in our instance. We have attached that to a particular item which means if any request is raised for that item, then the universal request will...

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List collector variable issue

Hello All, Im facing some issues with list collector variable and getting some error : "Error MessageInformation could not be downloaded from the server because the transaction was canceledTransaction time: 15,565msReason: maximum execution time exce...

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Asset Management

Resolved! End Chat vs Complete button on Interaction record on SOW

Hi All, I an looking for some information/documentation to understand the difference between End Chat vs Complete button on Interaction record on SOW. As per my understanding, both actions are closing the interaction record with status as 'Close Comp...

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