Change verbiage on the service portal

 Hello, I want to change a phone number on the service portal.  I see how to make branding changes, but i am unsure of how to edit existing wording.  I am trying to change a phone number.  A screen shot is attached.  Thanks!       

• Question

Not able to change a users email address

Trying to change a users email address. I understand to do this you need to check the "Generate new password and notify user immediately" box at the bottom of the edit page. The question is how does this affect users using SSO?

• Question

CHECK IF THE RELATED LIST IN THE  APPLICATION RECORD HAS ANY RECENT INCIDENTS /CHANGES/PROBLEM.

Hello ,I want to delete the records from Application table which are not mostly  used . I WANT TO CHECK IF THE RELATED LIST IN THE  APPLICATION RECORD HAS ANY RECENT INCIDENTS /CHANGES/PROBLEM. Can you suggest me a way on how to search it through lis...

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What's New in CBS: The December 2025 Release Is Here 🎉

December 2025 | Core Business Suite   If you've been waiting for a reason to get excited about your employee service experience, the CBS December 2025 release has you covered. December's update is all about making life easier — for employees who need...

• blog

Add approver's timezone in SLA definition

I am having requirement to create SLAs based on approval levels .  I am able to attach SLAs using flow designer however, I am not able to select approver's timezone in SLA definition as there is no OOB option available to select approver's timezone C...

• Question

The “snc_required_script_writer_permission” Role in Zurich: A Quiet but Important Change

If you've recently upgraded to the Zurich release, you might have already bumped into something unexpected: script fields suddenly becoming read-only, even for admins. The reason? ServiceNow introduced a new role called snc_required_script_writer_per...

• Article

Flow Designer parallel tasks closed skipped if specific question is answered no

Good morning, I have a flow that I have 6 tasks that are worked in parallel.  There is a select question on each task that has 3 options, Yes, yes with comments and no with comments. the field names areapproved_by_opsapproved_by_it_infrastructureappr...

• Question

Survey/Assessment Invitation Emails instead of restricting the trigger conditions

When I rolled out a basic Post-Incident Survey in 2016, I was unhappy with the trigger conditions and wanted some customizability in how often someone would receive a notification invitation to take a survey and remind them less often if they've alre...

• Question

Resource Assignment and Capacity Planning Guide

Are you ready to start your Strategic Portfolio Management (SPM) implementation journey for Resource Assignment and Capacity Planning?   This guide gives you valuable information you can share with your team, including proven guidance and links to ke...

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• Capacity Planning
• Portfolio Planning Workspace
• Resource Assignment
• Resource Management
• SPM
• Strategic Portfolio Management

Doucment_ID is not displaying value

Hi,  I want to update the 'Applies to record' field so it corresponds the Department.  As you can see the Department has a name but Applies To Records = empty.      When looking at XML, however  these 2 fields have same sysID, so they should point to...

• Question

Alert Correlation behavior and possible solutions (Rule BAsed)

For Rule based correlation we have a situation where a closure of Primary alert causes closure of the Secondary alerts, while this works in most of the cases in some cases this causes serious concerns.We receive alerts from Application Monitoring sou...

• Question

what are the step by step configuration to be done in servicenow for workday Soap oauth 2.0 integrat

• Question

Assigning Resources at Top Level of Project in Project Workspace

I am using the new Resource Assignment functionality in Project Workspace. On existing (and new projects) I am currently unable to assign any resources at the top level of the project. The field is unavailable to edit (even if I double click), and if...

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