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Unable to Add Step to navigate All Case Module in HR Agent Workspace

Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...

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How to make attachments mandatory with a minimum count (e.g., 2) before submitting a Service Request

Hi Everyone,I have a requirement where users must upload at least 2 attachments before submitting a service (Catalog Item / HR Service).For example, if a user adds only one attachment, they should not be able to submit the request.If anyone has done ...

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Annual CMA re-certification requirements

What are the annual CMA re-certification requirements, specifically the 'thought leadership' requirements? What do CMAs need to do each year to remain certified, and how are their thought leadership contributions assessed and/or verified? Is ther...

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Resolved! When user from Watch list add additional comments state should change to WIP

Hi Team,We have a Business Rule that changes the HR Case state from Suspended to Work in Progress (WIP).Currently, the Business Rule runs when:The State is SuspendedThe Opened for or Subject person is Dynamic – MeAdditional comments field changesThis...

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Data Policy error in problem form

I am facing this issue where I click on "Fix" when the problem form is in "Fix in progress". I am getting the below errors. I have checked the data policies but they are good. As an admin user, i dont have this issue. but others are facing this issue...

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Detecting Duplicate Client Scripts Using a Background Script

Hi All, This is my first try at writing article here on the community, its about a Client Script Duplicate Audit script. This background script identifies duplicate client scripts on specific tables such as incident, change_request, etc. Its goal is...

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How to create a request(RITM) through code in an Order Guide in servicenow

HI,I have a requirement where I need to create a Request(RITM) in an Order guide through code. So, I am implementing this code In a BR as per my requirement.Order Guide Name-Tech supportCatalog items in an tech support Order guide are 1)Application s...

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ITSM MIM Communication templates

Hi Community, can you tell me the best way to configure and use communication templates for Major incident management who to send to?What to Send?How often to Send comms? If you have a link to a tutorial that would be really helpful Kind regards

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Incident Communication Management

How to add a new global view in service dashboard in SOW?

Hi,any tips on how to add a new global view in service dashboard in SOW? Thx

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Assess Risk in SOW change form

Hello Fellow Devs,I want to understand where the Assess Risk button is configured which is on Change form in the Service Operations Workspace - Overview tab. Can you please help me of where I can find it. I have already checked in UI Actions, UI Page...

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Copy multiple attachments from orderguie attachment variables to RITM

I have 3 attachment variables in order guide, i wrote a below business rule to map those attachments to the RITM, but it is copying only one attachments other 2 are not. (function executeRule(current, previous /*null when async*/) {var gr = new Glide...

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How to pause a SLA's during specific time period?

Hi All,We have a requirement to pause the SLA's during christmas holiday period. I'm considiring to add a condition in SLA pause condition as "Created between". is it a correct approch to pause a SLA's during holiday period?

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Inbound Email

@Ankur Bawiskar I need help in extracting the watermark from inbound email received to ServiceNow it contains water mark or not , for a reply and forward type email and create a record in custom table and should have to restrict the new type of em...

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Report on sys_template table

We have a requirement to report on sys_template table to add all fields related to templates like-CI, AG, Category, sub-category, priority, etc. within report

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GRC Indicator Script missing namespace

Hello All, I'm trying to create a script type indicator in my GRC: Risk Management Application Scope. I'm trying to add the process data to 'Supporting Data' section. Looks like I'm missing sn_grc namespace. I tried few script to see what is it mappi...

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