Flow Execution Failure After Assessment Metric Changes – Best Recovery Approach?

Hi All,I’m looking for guidance on a flow execution issue related to Assessment metrics.We have a Flow Designer process triggered from HR cases that retrieves survey metric results using metric sys_ids. While several cases were already in progress, t...

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Organization chart

I am trying to implement a D3 Org Chart in a ServiceNow widget. Where should the D3 library file be imported so that the widget can rely on the D3 script to handle the chart rendering and functionality?

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Alignment of two variables should be same

 Hello Team, I have a requirement to make two variables one is list type variable and another is single line text should be of same alignment. How can we achieve this please suggest       

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• ell

Now Assist Knowledge skills

Hi, I activated Article Optimization recommendations in my test instance. But, I do not have Article Optimization icon in my side bar, as shown and explained in Review and optimize articles with Article Optimization • Yokohama ServiceNow AI Platform ...

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Now Mobile Push Notification Redirects to Home Page from Lock Screen Instead of Record

Hi Team,I am facing an issue with push notifications in the Now Mobile app.When I receive a push notification on the lock screen and click on it, the app opens but it redirects to the home page instead of the specific record.However, when I click the...

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Advanced Work Assignment Issue

Hi All, I have a use case for Advanced Work Assignment where it is not working properly. Use Case1:If caller is VIP user:Created skill determination rule and is working perfect. Have created 2 queues,1st preference I am giving to Vip queue, because t...

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How to check the no of workflow associated with an assignment group?

Hi All,How to check the No of workflow associated with an assignment group?For Example, I have an Assignment group "Software" and I would like to know how can check the Workflow with the group name.Thanks & RegardsRaj

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Scheduled Background Script – GlideRecordSecure() not updating Incident HTML Description field

Hello!I have a scheduled background script that updates the incident.description HTML field.Now I've read about ServiceNow scripting governance tool and I have added the admin user and all required users the snc_required_script_writer_permission role...

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Migrating existing UI actions in Next Experience for Demand Management

Introduction This article describes how to migrate UI Actions from the Classic Experience to the Next Experience for Demand Management. The migration approach mirrors the Project Workspace pattern and includes Demand Management–specific examples, wit...

• Article
• Demand Management
• Migrating UI actions
• UI actions

indicator tasks

want to confirm: OOB are indicator tasks created with control state = draft or control state=monitor? If draft is also creating indicator tasks, what is the logic behind this?  Shouldn't only monitor state create indicator tasks?  

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Article Blueprint - WIIMLT

Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping.   Today we are going to jump into foreign wa...

• Article

servicenow reference field empty in list view but showing on record

I have a custom created table u_cmdb_ci_api_partner which is a child of cmdb_ci table . And a 'u_partner_name' field referencing core_company table . Also there is before insert & update BR to populate partner app name from partner name field .  BR (...

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why my instance is hybernating if i dont use it for 2 days

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How to add list calculation like sum and avg to CSM workspace Lists

Hi,How to add list calculation like sum and avg to CSM workspace Lists like we have in the native ui:

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Is there any upcoming free voucher available for the CSA exam 2026 ??

Hi, Hello Everyone, Is there any upcoming free voucher available for the CSA exam? Warm RegardsHitesh Patel

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