ServiceNow Community

incident created in self-service portal, state should be New, by default it assigned to Service desk

Hello,I have been assigned to task which is as follows: Once incident created in self-service portal, incident state should be in New state and by default it should go to Service Desk assignment group. User should be able to find only "In progress" &...

Question

Can I control (make readonly/mandotory...) variables inside a multi row variable set

Can I control (make readonly/mandotory...) variables inside a multi row variable set with a catalog ui policy inside the item and not inside the variable set ?Im trying to make a variable that in inside a MRVS read-only based on the value of a field ...

Question

in the employee center Topic Menu, I'm having this Scroll bar beside all child topics irrespective o

in the employee center Topic Menu, I'm having this Scroll bar beside all child topics irrespective of the number of child topic-1 (even in two, it is showing the scroll bar)This configuration is coming from :Employee Center Navigation Widget, Can som...

Question

Understanding the role of risk identification in IRM Risk Management

Risk identification in ServiceNow Risk Management is the process of systematically capturing potential risks related to business entities. It ensures risks are identified early and recorded in a consistent manner. Risk Identification Workflow (usin...

Article

Hiding Choice Options

Hi All I have used a Onload client script before to hide "choice" options based on the value of another field, but for some reason I cannot get it to work. The Script is set on the task table as I want it to operate on both Incidents and RITMS. Our s...

Question
Incident Management

Aged ticket

What conditions do we use for to create report Last 15 days and last 45 days aged ticket we don't have options for 15 and 45 days Can someone pls guide me ?

Question
Performance Analytics

FSO’s Layered Cake Architecture: Built for Service First, Perfected for Financial Services

Your Architecture Is Either a Launchpad or a Liability When financial institutions evaluate ServiceNow Financial Services Operations (FSO), the conversation often gravitates toward features: dispute management, loan servicing, client onboarding. But...

blog

Checklist in HR Services

How can i filter the HR services with checklists? There are some HR Services with the attached checklists while configuring them, Is there a way to filter them?

Question

Unifying Date Filters for Table-based Data Visualizations and PA Indicators in UI Builder

Hi everyone,I am currently migrating a dashboard from Platform Analytics to UI Builder (Next Experience) for a Project Management (SPM) use case. I’ve encountered a challenge regarding Date Filters and I'm looking for the best architectural approach...

Question

ServiceNow Baramundi Integration

Hello Community, anybody already done a ServiceNow Baramundi Integration ? We are currently using MECM for Software Distribution for Windows Clientand consider a change to the Software Distribution tool Baramundi. For MECM there is a OOTB Integration...

Question

KRI dashboard IRM

Can someone tell me IRM ootb KRI Dashboards names. Which includes KRI details

Question

Restricting HRSD ESC Features to HRSD Groups – Best Practice Guidance Needed

Hello Expert ,We are implementing HRSD in Employee Center (ESC) and want to ensure that all HRSD-related functionalities are accessible only to users who belong to specific HRSD groups as part of pilot release.Currently, our requirements are:HRSD Tax...

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San Diego
Tokyo

How to migrate Core UI Dashboards to Workspace Pages?

I have a custom-scoped application that I created several years ago, which is still used by my clients. I had made a dashboard for this application with a lot of reports using the Core UI. I started developing a workspace for my clients for this cust...

Question

How to hide Price, Quantity, and Total fields in approvals in Service Operations Workspace?

I tried using a UI Macro to hide it on the backend, but it is not hidden in Service Operations Workspace under My Approvals

Question

ER Case Requested for profile details Should Not be update while transfer the case to other service

I Don't want to update the requested for profile details if any latest updates happen on HR profile while transfer the case to other services. Auto populate field should remain same as existing case, on Transferring case How to fix this issue?

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