ServiceNow Community

What is the correct run order for OOTB SG-AWS Schedule Imports to resolve "Missing Dependency" error

Hello , I am implementing the out-of-the-box Service Graph Connector for AWS (SG-AWS) and repeatedly hitting "Missing Dependency" errors in the IRE logs for dependent CIs like cmdb_ci_nic and cmdb_ci_storage_volume.The error indicates that the parent...

Question

Send Email Notification to all approver listed in RITM, when the RITM approved for the specific item

Good Afternoon from PakistanGuys, I need your help, I have a requirement to send the approval email notification to all approvers listed in the RITM, when the approver approve the RITM, with the information of Requested forCan anyone please guide me ...

Question

Resolved! Catalog Builder Dashboard-remove option on Dashboard

In Zurich, there's a new option on the catalog builder dashboard >> Build catalog items from scratch: Any idea on how we can remove this option? We'd only like our community of users to use the 2 bottom choices.MM

Question

CSDM Life cycle stage and status is not syncing/updating for newly created CIs

Hi community!I'm using ServiceNow Yokohama version it's come to my attention that CSDM Lifecycle stage and stage status are not automatically updating for newly created CIs which involves classes like databases, business apps. I'm aware that enabling...

Question

How to remove right side panel in SOW

Hi Team, I want to remove right side panel in SOW How to remove this?

Question

Record Producer --> Incident

Hello Servicenow Family,Can someone please help me on this.Thank in advance!.When the user submit the below catalogue form,.. below is the code forpopulate when user categoryvar cat = g_form.getValue('category'); if (cat == A&T Card') { g_f...

Question

Creating Report for Top 10 CIs from Resolved Incidents

Hi, I am trying to create a report on the Incident table where the incident state is Resolved. From these resolved incidents, I need to capture all associated Configuration Items (CIs) and then identify and display the top 10 most frequently impacted...

Question

gs,getUserId returns wrong value in ACL while impersonating

Hello Guys, I'm trying to check if the Requested by user is the same loggedIn user so i checked this in the ACL but gs.getUserID returns my ID not the impersonated user here's the code : (function () { var userId = gs.getUserID(); var internalUserI...

Question

Change Management

Hi All, in customer instance i have com.snc.change_request, com.snc.change_management, Plugins i don't have com.snc.change_management.state_model plugin and com.snc.change_management.change_model.hide property is true. so I am unable to see model fie...

Question

NIST state for Security Incident Response

While implementing Security Incident Response using NIST Stateful in Process Definition. Can we move back (for example) can move to Contain from Review State. Kindly provide any information.

Question

Custom Playbook Behavior – Unable to Close Current Activity on Parent Case Closure

Hi Team, I have developed a custom Playbook in PDI and aim to ensure that all Playbook activities are cancelled if they are in progress when the associated Parent Case record is either closed or cancelled. In such scenarios, all Playbook stages shoul...

Question

Variable vs fields

Hi all I need to create different records producer in order to create CSM case type. In record producer there are many variables. I know wich can add variables formatter to case layout and so agent can see all variables in workspace or UI Standard Bu...

Question
Case Management

Resolved! Show or Hide variables based on choices

I have created clients scripts for show or hide the variables depending upon choices in a record producer, but when I submitted the form for request or incident whatever ritm or inc is creating that ritm or incident variables is not working properly ...

Question

Issue during integrating AI agent in employee Centre VA

Hi All, I am integrating AI agent with Virtual agent for the first time. My agent should check similar cases, incidents and knowledge articles and give a summarized troubleshooting steps to the customer, when the customer is reporting any issue. I ha...

Question

ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

Article