ServiceNow Cleanup/cache clear

Hello,I just found that via cache.do we do the cleanup is it possible.what is the advantage and disadvantage. Thank you

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Multiple Node Restarts due to Out-Of-Memory (OOM) – Anyone else experiencing this recently?

Hello Community,We have recently started encountering a critical issue on our Production instance where multiple application nodes are unexpectedly restarting due to Out-Of-Memory (OOM) errors.According to Now Support (HI Case analysis), the heap dum...

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• ServiceNow Impact

View Risk Assessment button in service operations workspace

Hi, We are working on the "View risk assessment" button visibility in Service Operations Workspace for Change Request records.Currently, the button is only visible in early states such as "New". After the Change moves to later states, button disappea...

• Question

Search results UIB Config

Hello All,I am trying to add "Seach results" component in my UIB page. Below property should be populated with "Search term". Can someone please help me with the exact structure of this object? "Search result metadataobject{} - This property specifie...

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Execution order between After Business Rule with order 1000 and a Flow not expected!

Hello all,I noticed in the docs that the flow should execute before the after business rule of orther >1000: https://www.servicenow.com/docs/r/de-DE/api-reference/scripts/r_ExecutionOrderScriptsAndEngines.htmlHowever, I have a scenario where I have a...

• Question

Autoclose property

Hi All, After any incident gets resolved, it gets closed after 6 days. How this setting is made in ServiceNow? By using system properties?

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Module visibility when role field is empty

Who can view a module when its roles field is empty? A. Users with no attached roles on the user record B. Users with the snc_internal role C. User roles with access to the application menu

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How can i become perfect ServiceNow Developer in 1 month?

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How to update "comments and Worknotes " fields color on Service Operation Workspace View .

How to update "comments and Worknotes " fields color on Service Operations Workspace View in the incident. Please suggest how to achieve this requirement.We have tried updating below system properties but it's not reflecting Service Operations worksp...

• Question

Search functionality | custom workspace

The search functionality available in the header bar currently works for existing workspaces. It provides a Global search option along with workspace-specific search scopes, and when a record is searched within an application, the result opens direct...

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Error Identifier: validation error: cmdb_ci_linux_server: missing mandatory fields: serial_number

Recently Getting Error Identifier: validation error: cmdb_ci_linux_server: missing mandatory fields: serial_number While doing Linux Discovery    Cause : The Identification and Reconciliation Engine (IRE) requires a unique identifier (like serial_nu...

• Article

legacy workflows

<p>how to use and create legacy workflows in PDI.? possible ways to create the workflow? .when i click on create button it was redirecting to workflow studion why..?</p>

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How to enable AI specialists - Autonomous workforce

I have an instance on Australia with subscription to ITSM Prime. How do I enableAI specialists as part of Autonomous workforce  https://www.servicenow.com/platform/autonomous-workforce.html  

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A beginners guide to knowledge gaps

Hi all.I say a beginners guide, I joined this team to manage problem, however I seem to have had knowledge thrust upon me with no guidance, so I'm learning as I go. I've been tasked with trying to address knowledge gaps in the public knowledge base, ...

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