ServiceNow Community

closing all the metric records

Hi Team,I am having a requirement in the CSM module. I want to capture all the Metric instances when the case state changed from Active to False. So, I have created a Async BR with all the Metric Definitions stored in the property. It is updating all...

Question

A Simple Design for Webhook Integration

I've been dealing with a lot of third-party integrations lately that require ServiceNow to handle webhooks whenever certain events occur. So today, I want to highlight some key points about inbound webhooks and compare integration methods—using webho...

Article

External and internal labeling for knowledge articles

Hi! Has anyone experimented labeling a knowledge article internal or external? Either through a custom solution or some other clever way. Background: We currently have two knowledge bases per customer (we're a consultancy). External base (usually abo...

Question

Change the color of Quadrant Bubble Visualization and Add legend based on group by

Is there a supported way to configure bubble colors in the quadrant bubble visualization[sn_4_q_bubble]? I’ve installed the sn_4_q_bubble plugin and added the component to a UI Builder experience. The data renders correctly, but I can’t find any prop...

Question

Help me with this question

What are some of the benefits of extending an existing table such as the Task table when creating a newapplication?a) You can repurpose existing fields by simply changing the label.b) Use existing fields with no modifications.c) Existing logic from t...

Question

Asset Actions (Update/Repair) not triggering from Affected CI related list in Incident

We are facing an issue with Asset Actions (Update/Repair) when triggered from the Affected CI related list in Incident.When selecting an action (Update/ Repair) from the related list and saving the record, no processing is triggered—there are no erro...

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Servicenow - Azure Devops integration

As part of our ongoing improvement plan, we are initiating a revamp of the existing integration between ServiceNow and Azure DevOps, beginning with Incident and Problem Management. The objective is to ensure that a corresponding DevOps ticket is auto...

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Record Producer Not Creating Record When Used in Workspace (Submit Button Not Working)

I’m working on a Record Producer that functions perfectly in the standard UI—it's creating records in my target table without any issues. However, when I add the same Record Producer to my Workspace using the Catalog Item component(ui builder) , the ...

Question

Ability to view Knowledge table for non Knowledge Managers

We have a challenge in our org and I am hoping to get some direction;We are working on developing reports / dashboards for different leaders within our Service Desk and are finding they don't have access to view anything that was built off of any of ...

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DPM - Outage Record is not tagging

Hi All, digital portfolio Management workspace having issue that it is tagging Incidents and Major Incident under need attention for the respective the Business application, Service Offering and Service Instance.But i am facing issue with outage reco...

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The Complete SAM Pro Renewal Lifecycle: Reconciliation, Reclamation & Remediation - End to End

The Five-Phase Lifecycle SAM Pro operates as a closed-loop engine. When properly configured, it continuously discovers what's deployed, matches it against what you own, identifies waste and compliance risk, drives action, and feeds that intelligenc...

Article

Reflections from the ServiceNow Developer Meetup – Pune (Q1 2026)

Beyond the LinkedIn Post: Reflections from the ServiceNow Pune Developer Meetup A few days ago, I shared a short LinkedIn post about the recent ServiceNow Developer Meetup in Pune. Later, one of the organizers mentioned that such meetups deserve more...

blog

Doubt regarding OOTB data stream (Look up Organizations)

Hey Guys, I Have a question regarding the data stream company IDs.there is one OOTB subflow "Get Company IDs" which calls it "Look up Organizations"but when I use a custom subflow and call it it returns more record , how is it possible?And also it g...

Question
Human Resources Service Delivery

Resolved! Data upload via import set

Hi Community, I need to update historical data on closed Major Incident (MI) records. I already have a spreadsheet containing the updated information. The challenge is that the fields that need to be updated are not all on the incident table— present...

Question

Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)

Please do help me to clarify below concerns.Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)Through a client script i can achieve it in legacy view but the ame doesnot applies to Service operat...

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