ServiceNow Community

Now Assist Skill Kit can read Incident fields, but not Case fields

I am creating a custom prompt in Now Assist Skill Kit.On the NASK prompt test screen, Incident fields such as short_description can be referenced correctly. However, for Case (sn_customerservice_case), sysId and tableName are available, but fields su...

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Obtain Service Now Certifications

Does anyone know how I can get certifications I earned in service now that are tied to my old work email address-account?

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Create a search page with custom HTML using OOB search results

Hi Team,I have a requirement to build a search page with custom UI for which I need to get the oob search results to use in the html. Can you please help me how to achieve this. We are using OOB Faceted search widget and property AI Search Enabled is...

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Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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How to use my extensions remaining

Hi, My Instance Status on a course is gray but it says that I have 1 extension remaining. I need to use this extension, how does it work. Thanks Max

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ServiceNow Administration Fundamentals (Xanadu)

I have completed ServiceNow Administration Fundamentals (Xanadu) it is showing 99% what to do now? Is my course is done or anything to do?

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Why my record is gray and can not use it in my Sub flow

Dear all,I am trying to extract the list of categories avaialble for incident table in orer to pass it to my Now Assist Skill for further process.For that I start my configuration flow as below :The action retrieve all the categories for incident tab...

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Renewals calendar - Personalize with more Options

I need to know if it’s possible to add more date options to this screen.I’m working on a project where the client wants to see more options, such as 180 days or 365 days.I haven’t been able to figure out how to customize this feature—have you seen th...

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Dashboard widgets text sizing

How do I make the numbers within these widgets appear the same size? See Attachment

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Employee ID

Hello, I have to add an Employee ID field to a catalog item. I have two questions: 1. I created a variable titled "Employee ID", I made the Type "Look up Select Box", I referenced the Sys-user table, I selected "Sys ID" for the Lookup value field ...

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View count filtered by user prompted date

We want to have total view count of knowledge articles over period of time : and the date filter is usually a platform analytics filter such as last 7 days, 30 days, etc?How would we achieve this?the user just wants to see one row per knowledge artic...

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Resolved! should any CIs exist in the base cmdb_ci_service class?

Hello there! After a few months away, I'm finally able to turn my attention back to our service and service offering structure, and trying to align with the CSDM v5. However, I have a bit that I'm not sure if things are.. correct. Our implementation...

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Protect Sensitive Legal Work with Attorney Client Privilege in Legal Service Delivery

Protect Sensitive Legal Work with Attorney Client Privilege in Legal Service Delivery Legal teams routinely handle highly sensitive communications and documents that must be protected under attorney‑client privilege. Without consistent controls, pri...

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Resolved! What is the best approach for moving Smart Assessment Templates between environments?

As we are starting our journey to convert classic attestations to new attestations using the Smart Assessment engine we found ourselves at a decision point on how we migrate the templates between the environments. Background: we cannot build the temp...

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Service Bridge and Child Accounts

Does Service Bridge support integration with child customer accounts that use a common ServiceNow instance? Example:Customer = BoxeoCustomer Child = Boxeo USCustomer Child = Boxeo CABoth Customers are using the same ServiceNow Instance = boxeo.serv...

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