In Customer service , if the state is cancelled , make everything readonly by client script.

• Question

Email Notification

In ServiceNow Zurich version,  ServiceNow ticket, we can add people to the watchlist so they get notified by email for any update on the service ticket. The issue we are having is people on watchlist can't reply to tickets - what is out of the box Se...

• Question

How to display the "Variable Editor" of a Request Item record in the record form of another table

I created a custom table (without extensions).I've implemented a field that references the Requested Item table.I created an input form using a catalog item.The "Variable Editor" field of the requested item contains information from the input form.I ...

• Question

Import data from list view captured in update set

Hello experts, may I know how or why importing data from list view (Import) is treated as changes to the platform and captured in update set? It's data and not changing configuration. And how do we check/update if importing data from list view should...

• Question

How is the “Suggested” target value calculated in Proactive Analytics?

Hello ServiceNow Community, In Proactive Analytics target configuration, the Value field is pre‑populated as “Suggested”, as described in the documentation below:https://www.servicenow.com/docs/r/now-intelligence/proactive-analytics/proactive-analyti...

• Question

Catalog Client Script not setting the reference variable using URL parameter (value keeps reverting)

Hi team,I’m working on a Catalog Client Script (onLoad) where I need to populate a reference variable (configuration_item) based on a URL parameter ci=1.https://<instance>.service-now.com/<catalog_page>?id=sc_cat_item&sys_id=(sys id of CI)&ci=1 OnLoa...

• Question

Additional Comments empty on filter condition

Hi  i am trying to create a report in servicenow where in for incidents which are on hold and additional comments are not updated for the past 2 days.I am trying to filter for "additional comments" in the condition field i am unable to do so can some...

• Question

Redirect users to Workspace directly

Hi All,How can we redirect certain users on the basis of roles directly to a custom workspace as soon as they log in. Thanks in Advance

• Question

How to restrict Custom Workspace

Hi All, We have a custom workspace and I want to show that workspace to some users only who have role A, how we can do this and restrict other users. Thanks in Advance

• Question

Save button is missing in all stockroom section in HAM workspace

 There is no Save UI action on the workspace , though it is is present in the native UI , its a global save UI action I tried enabling it to workspace , I checked the enable on workspace form , still its not getting reflected , Has anyone faced this ...

• Question

Access Controls

Hello everyone, as part of my  learning in ServiceNow while exploring Access control List I was getting confuse to understand the ACLs where mainly I was confused at what is the main difference between the table none and table (*) so can anyone expla...

• Question

Requesting Help on ACL's

Hi All,Kindly help me how to fix this below ACL's'helpdesk1' user is member of 'Help Desk-DF', 'HelpDesk-DF' group members will have only snc_internal role , they should able to see incidents where Help Desk-DF(u_helpdesk_df) field is not empty.READ ...

• Question

Different Overview dashboard per team

Working in Service Operation Workspace I want to be able to set a default dashboard for a team. We have the overview dashboard which is the default for everyone but as an example I want to change the default to always show on my teams to be the Servi...

• Question

Impact after upgrading to the Zurich version

We are integrating ServiceNow with an external tool using an API management tool called 3scale. However, after upgrading ServiceNow to the Zurich version, the 3scale API authentication no longer works, and we receive an HTTP 500 error indicating that...

• Question

Virtual Agent RUN AI Search does not work

Hi Team, I am in need of help after hours and hours of troubleshooting. I have instance with Now LLM enabled for Virtual Agent.I am trying to make topic to get input as search query from user and passing to "RUN AI Search" topic block. It does not wo...

• Question
• AI Search
• Virtual Agent