ServiceNow Community

How to create old-style Workflows in Workflow Editor post-XANADU upgrade of PDI ?

You must have seen that when you open Workflow Editor in new versions of ServiceNow PDI - you see the "New Workflow" button. But it takes you straight to the new Workflow Studio, thus forcing you to create your workflow using Flow Designer. However, ...

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Question on my request widget

Hello All,I have a requirement related to my Request widget. In the OOB widget, currently three column fields are displayed. I want to add two more columns: Stage and Created.Please guide me on what changes are required and which part of the widget c...

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You don't have SOAP access to any tables, are you missing the 'soap' role on this account

You don't have SOAP access to any tables, are you missing the 'soap' role on this account?. You don't have SOAP access to any tables, are you missing the 'soap' role on this account? I have created a developer org. I am accessing service-now via Mule...

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Link color on text buttons

Hello all,I am reporting an issue encountered after updating an HTML notification based on an email template. The text color of the buttons is appearing as standard HTML links (blue) instead of white.Initially, the HTML code was using mail_script. In...

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Task list – State filter shows duplicate values for same label (New, Work in Progress, etc.)

Hi Community,I’m working with the Task [task] list and trying to filter records assigned to me based on the State field.When I add a filter like:Assigned to = (me) State is one of New, Work in Progressthe State choice list shows many duplicate values...

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Threshold on Dial type in PA

How to add threshold to dial type widget in PA. can any one help how to achieve it?

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Fluent Bug - False positive error when defining dictionary entries for cross-scope tables

I'm encountering a Fluent validation error when creating dictionary entries in a scoped application for tables that exist in a different scope.Issue: When I created a dictionary entry for the HRIT Operations Table (sn_hr_core_case_operations) within ...

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I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.

I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.Specifically, I want to search the “u_kb_tag” field (reference type) in the custom-created “u_knowledge” table.Since the out-of-the-box widget cannot be ...

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Architect

Performance Analytic

Hi Team, I want to identify how many tickets were open at point in time of each month for all ticket type. How it is possible in Performance or Platform Analytic?

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Performance Analytics

How to add Similar Incidents choice in Agent Assist resource.

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Architect

when we open a catalog item form, the drop-down text is white and the hyper link is dark blue, as sh

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Resolved! Proper way to wait for Change Closed or Cancel condition

I am creating standard change requests dynamically in a Flow Designer flow in response to a user submitting a RITM. The flow is configured to wait until the change's state is closed or cancelled, and update / close the RITM accordingly. However, I ge...

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How to Create Your Own Dynamic Filter Option in ServiceNow

Dynamic Filter Options allow you to use JavaScript logic in filters instead of hard-coded values. This is very useful when filter results should change based on the logged-in user or business logic. step 1)Create a Script Include that returns an arra...

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Email notification firing multiple times when updating Multi-Row Variable Set (MRVS) in RITM

Hi everyone,I’m facing an issue with a Catalog Item in Employee Center. I have a form where users can schedule sessions and add participants using a Multi-Row Variable Set (MRVS).The Workflow: When the form is initially submitted, an email is sent to...

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How to block catalog submission if portal attachment CSV is invalid?

Hi all,I’m working on a catalog item (Service Portal) that requires users to upload a .csv file using the default portal attachment.I need to:Prevent submission if the attached file is not a .csv or is missing required headers (like batch_ref, origin...

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