Now Assist for Sales CRM for Telecommunications

  • Release version: Zurich
  • Updated November 13, 2025
  • 2 minutes to read
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    Summary of Now Assist for Sales CRM for Telecommunications

    The Now Assist for Sales CRM for Telecommunications application by ServiceNow automates enrichment and fulfillment tasks within the sales CRM process. It enables customers in the telecommunications sector to introduce new offerings efficiently without the need for creating complex subflows. The application uses AI Agents that suggest new tasks based on similarities with previous orders and can auto-correct agent inputs related to these tasks, streamlining sales operations.

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    Key Features

    • AI-Driven Task Automation: Automatically suggests and manages new sales tasks by learning from past orders to reduce manual effort.
    • Input Auto-Correction: Enhances agent productivity by correcting inputs related to new tasks, improving accuracy and speed.
    • Generative AI Capabilities: Leverages advanced AI models to assist sales processes, adapting to telecommunications-specific workflows.

    Important Considerations for ServiceNow Customers

    • Model Provider Availability: Not all AI model providers are accessible to customers with in-country SKUs or in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or regulated markets. Customers should verify availability periodically as updates may occur in future releases.
    • Regulatory and Regional Restrictions: Some AI products and features may be limited based on customer region or regulatory compliance requirements.
    • Data Processing and Privacy: Usage of this application involves transferring data from customer ServiceNow instances to centralized environments and possibly third-party cloud providers like Microsoft Azure. Data is handled according to ServiceNow’s internal policies and compliance standards.
    • AI Limitations and Responsibility: As the application relies on AI and machine learning, outputs may not always be fully accurate or appropriate. Customers are responsible for validating AI-generated information, applying human oversight, and ensuring compliance with ServiceNow’s AI Acceptable Use Policy, especially in sensitive or consequential use cases.

    Getting Support

    ServiceNow customers can access support through the ServiceNow Community, AI & Intelligence resources, Known Error Portal, and Customer Service and Support channels for troubleshooting and assistance.

    Use the ServiceNow® Now Assist for Sales CRM for Telecommunications application to automate enrichment and fulfillment tasks. This helps customers introduce new offerings without the need to build complex subflows. These AI Agents automatically suggest new tasks based on similarities with previous orders and also provide flexibility by auto-correcting the agent’s inputs related to new tasks.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    For more information, see the Now Assist documentation.