Gmail Spoke

Release version: Australia
Updated March 12, 2026
2 minutes to read
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Summary of Gmail Spoke

The Gmail Spoke enables outbound integration between your ServiceNow instance and Google APIs, facilitating automation of Gmail tasks directly from ServiceNow. It requires an Integration Hub subscription and supports API version v1. The latest available spoke version is 1.3.3.

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Key Features

  • Spoke Subflows: Provides sample subflows (in draft state) that demonstrate Gmail task automation, such as moving attachments from ServiceNow to Gmail. These samples can be customized by copying them to a new application scope.
  • Spoke Actions: Extensive Gmail task automation actions are available, grouped into categories:
    • Label Management: Add, create, look up, or remove email labels in Gmail.
    • Email Management: Add email attachments to ServiceNow records, retrieve email details, search emails, send replies, send new emails, delete and undelete emails.
  • Account Setup: Requires creating a custom app in the Google Developers Console for authentication.
  • Connection and Credential Aliases: Integration Hub uses aliases to centrally manage OAuth credentials and connection information, simplifying credential management across multiple environments and avoiding repetitive updates.
  • MID Server Support: Actions use REST API calls and can run on the ServiceNow instance or through a MID Server. MID Server usage can be configured via connection records and selection attributes.

What This Enables ServiceNow Customers to Do

By implementing the Gmail Spoke, you can automate numerous Gmail-related workflows directly within ServiceNow—streamlining communication, attachment handling, email labeling, and message management without manual intervention. This integration enhances operational efficiency by linking ServiceNow records and Gmail seamlessly.

Proper setup including Google app creation, credential alias configuration, and optional MID Server setup ensures secure, scalable, and maintainable integration across your environments.

Set up an outbound integration between the ServiceNow instance and the Google APIs.

Request apps on the Store

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Supported versions

API version v1.

Spoke version

Gmail spoke v1.3.3 is the latest version. For version history of the spoke, see Gmail spoke release notes.

Spoke subflows

The Gmail spoke provides sample subflows in the draft state to demonstrate automating Gmail tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:

Subflow Description
Move a ServiceNow attachment to Gmail Copies an attachment from ServiceNow to Gmail.

Spoke actions

The Gmail spoke provides actions to automate Gmail tasks when events occur in ServiceNow. Available actions include:

Category Action Description
Label Management Add Label to Email Add a label to an email.
Create New Label Create a label in your Gmail account.
Lookup Label ID By Name Retrieve details of a specified Label ID.
Remove Label From Email Remove the specified label from an email.
Email Management Add Attachment To ServiceNow Record Add an attachment from an email in your Gmail account to a ServiceNow record.
Get Email Details Retrieve details of a specified email.
Look Up Emails Retrieve details of specified emails.
Reply To Email Send a reply to an email.
Send Email Send email from your Gmail account to specified recipients.
Delete Email Delete the specified email.
Undelete Email Retrieve the specified email from the Bin.

Gmail spoke account requirements

The Gmail spoke requires a custom app that you create in the Google Developers Console.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

For information about setting up the spoke, see Set up the Gmail spoke.

MID Server requirements

These actions use REST calls that can run either on an instance or, optionally, through a MID Server. Use the connection record associated with the Gmail alias to configure where actions run and, if needed, specify MID Server selection attributes. For more information, see MID server.

To set up the MID Server for this spoke, see Set up MID Server for a spoke.