Enable Live Agent in the Now Mobile app
- UpdatedFeb 1, 2024
- 1 minute read
- Washington DC
- Employee Service Management
The Washington DC release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Activate the Chat quick action to allow your users to ask for help from a virtual or live agent from the Now Mobile home page.
Before you begin
Ensure that the Agent Chat plugin is active. For more information, see Agent Chat.
About this task
Chat is enabled from the Requests and Knowledge Articles pages by default.
Note:
Connect Chat is not supported in
the Now Mobile
app.
Procedure
- Navigate to .
- In the Applet Launchers [sys_sg_applet_launcher] table, open the Homepage record and select the Body tab.
- Under the Quick Actions Menu Maps related list, open the Chat record.
- Select Active to activate the record.
- Click Update.
Result