Journeys are created in the ServiceNow® Journey designer application to help employees navigate multi-step transitions, such as onboarding, maternity leave, or an interdepartmental transfer. The Now Mobile application enables users to perform journey-related tasks from the convenience of their mobile device.

Using Journeys on Now Mobile

Managers can

  • View outstanding tasks and filter them by employee journey or priority.
  • View and complete their own Journeys.
  • View important information about outstanding journeys and drill down on details.
Note: Managers can create journeys, add mentors, and publish the journeys in the Employee Center on desktop only.

Mentors can

  • View and complete their outstanding tasks.
  • Receive notifications when they are assigned to an employee's journey.

Employees can

  • View and complete tasks and training.
  • Navigate through all of their tasks and milestones.
  • Message their mentor or manager
  • Search for help articles.
  • Complete learning courses added by the organization or their manager.
  • Receive notifications when a journey is created for them.