The ServiceNow platform uses a new licensing method where your organization is charged for using the IT Asset Management applications: ServiceNow® Software Asset Management application and ServiceNow® Hardware Asset Management application.

For licensing purposes, CI types are assigned to CI categories. The customer contract for your organization determines the ratios of CI allocation for each CI category. Information from the customer contract is synchronized with the ServiceNow platform. These are the following CI categories:
  • Network Gears
  • Servers
  • End User Computers
Note: CI types are the same as CI classes.

Depending on the needs of your organization, you can purchase subscriptions for the application separately (a la carte) or together (in bundles). When you purchase subscriptions in bundles, you get the same number of subscriptions for all applications covered by the bundle. For example, for a bundle of 500 that covers the Software Asset Management and Hardware Asset Management applications, your organization receives 500 subscriptions for Software Asset Management and 500 subscriptions for Hardware Asset Management.

Bundle subscriptions cover specific applications. You cannot use bundle subscriptions for other applications, even if these other applications are part of the same bundle. For example, you purchased a bundle of 500 covering Software Asset Management and Hardware Asset Management, and you used up all 500 Software Asset Management subscriptions. You cannot use the spare Hardware Asset Management subscriptions for Software Asset Management.

If your organization consumes more subscriptions than you initially estimated, you can purchase a larger bundle that better suits the needs of your organization. Your organization may consume subscriptions of IT Asset Management applications at different levels. If so, you can purchase a bundle that sufficiently covers most of the required applications and also purchase a la carte subscriptions for the application that consumes more subscriptions.