Washington DC IT Operations Management

Metric Intelligence

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IT Operations Management

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Metric Intelligence

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Release version:
UpdatedFeb 1, 2024
1 minute read

Washington DC
IT Operations Management

The Washington DC release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.

ServiceNow® Metric Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Metric Intelligence generates anomaly alerts that can be promoted to IT alerts and appear on the Service Operations Workspace and service health dashboard. You can leverage this analysis to prevent potential service outages.


Explore Understanding Metric Intelligence Domain separation and Metric Intelligence	Set up Get started MID Server and MID Server distributed cluster Choose metrics to monitor Create an event rule to map metrics to specific CIs Push Metrics API	Administer Configure anomaly score thresholds Create a configuration settings rule Disable a metric for a CI Specify custom upper and lower metric bounds Activate the Advanced Promotion Engine Create a definition for the Advanced Promotion Engine Configure metrics for Agent Workspace
Use View metrics in the Insights Explorer View metrics in a Dependency Views map View metrics from a business service map View anomaly alerts Anomaly model testing Anomaly Alert Dashboard View metric charts in Agent Workspace	Develop Developer training Developer documentation Components installed with Metric Intelligence	Troubleshoot and get help Ask or answer questions in the Metric Intelligence community Search the Known Error Portal for known error articles Contact Customer Service and Support

Washington DC IT Operations Management

Metric Intelligence

Table of contents

Metric Intelligence

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